1.    26 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 3
    Windows 10

    Home internet connection disappears while neighbors internet showing


    I have had the internet set up on my computer for a long time but today the ability to see my connection disappeared.
    I am still able to see the neighbours connections, other computers and devices within my house can still see the home connection and can connect to the internet. But my computer has stopped seeing the home connection.

    The only thing I did out of the ordinary is clear browser history from Chrome before this happened. I dont think it relates but thought I would mention it just in case it matters.

    I also have a hot spot which the computer still sees and can use (this is how I am online at the moment).

    Any ideas on what has happened?
      My ComputerSystem Spec
  2.    26 Jan 2017 #2
    Join Date : Sep 2014
    Posts : 336
    Window 10

    Quote Originally Posted by Rodius View Post
    I have had the internet set up on my computer for a long time but today the ability to see my connection disappeared.
    I am still able to see the neighbours connections, other computers and devices within my house can still see the home connection and can connect to the internet. But my computer has stopped seeing the home connection.

    The only thing I did out of the ordinary is clear browser history from Chrome before this happened. I dont think it relates but thought I would mention it just in case it matters.

    I also have a hot spot which the computer still sees and can use (this is how I am online at the moment).

    Any ideas on what has happened?
    Have you rebooted the router access point your "can't see?"
      My ComputerSystem Spec
  3.    26 Jan 2017 #3
    Join Date : Jan 2017
    Posts : 3
    Windows 10
    Thread Starter

    The router is working perfectly as other computers and devices are able to be online.
    It is my computer that is failing to gain access through my home connection.

    If the router is able to stop access to one computer only, then I will do that.
    If there is something on my computers side that can be done to reset the router I will do that but not sure on how to do that.
      My ComputerSystem Spec
  4.    26 Jan 2017 #4
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,461
    windows 10

    Its possible the next door is stronger for you than yours and blocking it can you se it if you get close to the router? if you open a cmd prompt and type
    netsh wlan show networks

    can you see it
      My ComputerSystem Spec
  5.    26 Jan 2017 #5
    Join Date : Aug 2016
    S/E England
    Posts : 4,520
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Samuria View Post
    Its possible the next door is stronger for you than yours and blocking it...
    ...especially if they are on the same channel as you. Nirsoft's free WirelessNetView can tell you the strength and channels of all the signals around you, allowing you to choose a channel with the least interference from your neigbours.
    WirelessNetView - Wireless Network Monitoring Software
      My ComputersSystem Spec
  6.    27 Jan 2017 #6
    Join Date : Jan 2017
    Posts : 3
    Windows 10
    Thread Starter

    Thanks for the help, I just got back onto my computer to find it has self resolved.
    So I still dont know what happened but should it happen again I will work through the solutions given. I wont know what happened or the solution until there is a repeat.
      My ComputerSystem Spec
  7.    27 Jan 2017 #7
    Join Date : Aug 2016
    S/E England
    Posts : 4,520
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Rodius View Post
    ... just got back onto my computer to find it has self resolved. So I still dont know what happened...
    Your neighbour may have been changing their channel to find one with less interference, or a new router may have been installed near you and was in the process of finding a free channel to use. The WirelessNetView utility I linked to earlier could tell you what's going on around you, should it happen again.

    This How-To Geek article makes interesting reading on the problems of choosing a WiFi channel.
    How to Find The Best Wi-Fi Channel For Your Router on Any Operating System
      My ComputersSystem Spec
  8.    27 Jan 2017 #8
    Join Date : May 2015
    Central IL
    Posts : 4,250
    Mac OS Sierra

    Open a Command Window and type in netsh wlan show all That will show you your adapter and also all wireless networks around. Most likely the neighbor's is on the same channel and their signal is killing your's.
      My ComputerSystem Spec

 


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