1.    25 Jan 2017 #1
    Join Date : Oct 2016
    Posts : 29
    Windows 10 Pro

    Horrible internet speed


    Since I had a power surge 2 weeks ago I haven't been able to reach anywhere near the 35mbps I purchased through Time Warner (Now Spectrum)

    I thought it was the modem they provided was somehow affected so I bought my own compatible modem.
    An Arris Surfboard SBG6580 with wifi capability.

    My speeds are on average 2mbps and for only a moment it reached 21mbps while the time warner agent "Jump started the connection."

    Should I use my Linksys router? Are there any settings I should tweak to get a decent speed again?

    They are sending out a technician in a few days if the problem persists to check the lines outside which the power company took down 3 times to replace all the poles on my street.
      My ComputerSystem Spec
  2.    26 Jan 2017 #2

    I would say there is no point doing anything until the lines have been checked , wait until they've cleared any issues outside.

    Otherwise you could spend hours looking for solutions only for a faulty connection / wire externally to be replaced and it all work fine.

    If they check the lines outside and all is fine, then you can look at possible issues internally...
      My ComputerSystem Spec

 


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