Windows 10: Internet running very slow Solved

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  1.    16 Jan 2017 #1

    Internet running very slow


    Hi all, i'm running windows 10 on a dell pc.In the last week my internet has started to run very slow. I usually use chrome, but also have internet explorer which was also slow which leads me to think the problem is to with windows rather than a browser. My ps3 seems to run ok when playing online so i don't think its a poor connection either. I haven't downloaded any programs, updates or changed any settings in the last week so i'm really at a loss. Can anyone help?

    One interesting thing though, if i go on youtube the video make take a long time to start but once it does its buffers ok which is a little odd

    thanks

    p.s sorry if this isn't in the right section, please let me know where it should go if thats the case
      My System SpecsSystem Spec

  2. Caledon Ken's Avatar
    Posts : 1,104
    Windows 10 Pro Build 1607
       17 Jan 2017 #2

    Welcome to the TenForums @nez.

    Are you wired or wireless. Either way, have you checked your connection speed and quality to router.

    There is a very large update making its way to your computer. Please go into settings, updates and security, and see if you are receiving any updates. Also check update history and note any repeat failures. KB3213986 should show as installed, assuming you are on Win 10 1607. I've noticed it has failed on some of my devices and then restarts the download. A simple fix for this is to manually download and install.
      My System SpecsSystem Spec

  3.    18 Jan 2017 #3

    Hi, i am wireless, but did connect with wire and made no difference. Also ps3 is running fine so no probably with connection. Have listed current updates below. It says downloading, but they never seem to download


    Click image for larger version. 

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ID:	117575

    Also have this from download history

    Click image for larger version. 

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ID:	117576

    This is the version details of windows

    Click image for larger version. 

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Size:	25.6 KB 
ID:	117577

    This maybe an old version. When my computer downloaded the anniversary update i recall it messed up my internet on that occasion, so i went back to the previous version
      My System SpecsSystem Spec

  4.    18 Jan 2017 #4

    Run the Windows Update troubleshooter
      My System SpecsSystem Spec

  5. Caledon Ken's Avatar
    Posts : 1,104
    Windows 10 Pro Build 1607
       18 Jan 2017 #5

    Agree and if it fails run it again.
      My System SpecsSystem Spec

  6.    18 Jan 2017 #6

    I've run it a few times, now have got all uploads downloaded and installed, except for the cumulative windows 10 update which seems to be an issue. Didn't seem to fully download. After running trouble shooter a few times it said it could delete download as a fix. So i let it do this, Now attemtping to re download. Internet no different as yet tho
      My System SpecsSystem Spec

  7.    18 Jan 2017 #7

    What speed do you expect?
    Is there a known fault in your area?
    How does the speed compare on a another device/PC?
      My System SpecsSystem Spec

  8.    18 Jan 2017 #8

    download of windows update now dowloaded. left the computer in process of installing it. will see how things are when i get home

    ps3 runs fine, have also connected pc with cable to modem, didn't make any difference. Speedwise, well i expect it to load a page pretty much instantly, which is how it usually is . It can take 30 secs + at the moment, sometimes not at all
      My System SpecsSystem Spec

  9.    18 Jan 2017 #9

    Pls try Speedtest.net by Ookla - The Global Broadband Speed Test and post results
    Are you able to test with different browsers?
      My System SpecsSystem Spec

  10. slicendice's Avatar
    Posts : 261
    Windows 10 Pro IP Build 15042
       18 Jan 2017 #10

    I'd start by diagnosing the modem/router.

    Start by shutting down the computer and then rebooting your modem, then start your computer, once router is powered on again.

    Next I'd try to ping google.com or even better, your own ISP from command prompt. If all values are good then I'd go and test Speedtest.net by Ookla - The Global Broadband Speed Test and Pingtest.net - The Global Broadband Quality Test multiple times for different servers using different browsers.

    Maybe this can pinpoint your problem. If all looks good then problem solved, but if you experience slowdowns still, then we need to dig deeper into your system.
      My System SpecsSystem Spec


 
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