No connection to internet though Windows claims to be 'Connected'


  1. Posts : 4
    Windows 10
       #1

    No connection to internet though Windows claims to be 'Connected'


    I have an odd error on my Windows 10 (Version 1607- Build 14393.576) machine - I am on a LAN connection to my router, and the network status is 'Network Internet Access' but I don't have any connection to the internet through Outlook, Firefox and Edge (there may be others too, but those are the most visible.

    I have taken the following steps:

    ping router - response received
    ping BBC - Home - response received
    tracert google.com - trace complete (though the first one, occasionally two hops time out
    ifconfig /release /dnsflush /renew
    reset ip stack with netsh
    done a system scan with sfc /scannow, no issues found
    attempted to connect to my local router with firefox, no connection
    switched off AVG firewall and antivirus - no change

    Also, I have discovered that notifications from the Facebook for Windows app come through, but I can't see any of the content.

    I have a MacBook and this is able to connect to the internet without issue, and also a 'Live' version of Ubuntu Linux on the same desktop as Win10 works without issue.

    Does anyone have any ideas / solutions / diagnostics, I'm at the end of my tether but don't particularly want to do another clean install.

    Thanks
    Dave
      My Computer

  2. Railtech's Avatar
    Posts : 473
    Win 10 Pro x64 versions
       #2

    Often times Windows will default the WiFi connection to that of Public rather that a Private connection. Correcting that would fix the issue if in fact the connection is Public.
      My Computer


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    I'm not on a wifi connection - it's Wired LAN
      My Computer

  4. Railtech's Avatar
    Posts : 473
    Win 10 Pro x64 versions
       #4

    You should still check that your network is a Private rather than Public network. Open Settings - Network and Internet, what does network status show there?
      My Computer


  5. Posts : 4
    Windows 10
    Thread Starter
       #5

    It is already set to Private Network
      My Computer

  6. Railtech's Avatar
    Posts : 473
    Win 10 Pro x64 versions
       #6

    On the same Settings page at the bottom you will see Network reset. When all else fails this is often your best option at solving the issue.
      My Computer


  7. Posts : 4
    Windows 10
    Thread Starter
       #7

    I found that one a few hours ago, and while that was successful, it was only so for a few minutes. I am suspecting a windows issue which should be solved by a re-install.
      My Computer


 

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