1.    05 Jan 2017 #1
    Join Date : Jan 2017
    Oklahoma
    Posts : 2
    Windows 10

    Bluetooth Disappeared - How do I reload it?


    Within the past week or so my Bluetooth functionality disappeared. I have no icons, my laptop won't pair with anything, etc. I made a mistake by going to the HP site and reloading what they said was the correct drivers for my computer - a Broadcom Bluetooth. But after checking the my devices window I see that I have an Intel Bluetooth. I tried reloading/updating Intel drivers, but it wouldn't/couldn't because it said my current drivers did not have a recognized digital signature and may be corrupt. (Code 52) After digging further into the drivers tab I see that it said that some program beginning with usb/vid_8087&pid... etc. needed to be run to complete the process. I don't see the program. I don't know whether it is for the Intel system or Broadcom or what. I screwed up once. I don't want to do it again.

    Would someone help me get my Intel system working again and help me to get rid of the whole Broadcom folder or installed drivers?
      My ComputerSystem Spec
  2.    06 Jan 2017 #2
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 533
    Windows 10 Pro 64bit

    I recently had problem with BT headphones, they were not found when scanning, Bluetooth was scanning, I found I couldn't access the BT settings, turned out that BT had been disabled under services.

    This is what I did:Uninstall the device from device manager and then restart bluetooth service.
    Start > services.msc

    Right-click "Bluetooth Support Service."
    Choose 'automatic'.

    Go to device manager and right-click on your computer name and click "Scan for hardwarechanges"
    Install the bluetooth device drivers from the manufacturer's website, if any.
      My ComputerSystem Spec
  3.    06 Jan 2017 #3
    Join Date : Dec 2016
    Posts : 51
    Windows 10

    Can you go into device manager and uninstall the driver(s) and then reboot and have them reload?
      My ComputerSystem Spec
  4.    06 Jan 2017 #4
    Join Date : Jan 2017
    Oklahoma
    Posts : 2
    Windows 10
    Thread Starter

    John

    In the end that is what I did. Things are working fine now. My hesitation to do this originally was that Microsoft diagnostic results and HP diagnostic results appeared to say different things and I didn't know which would keep me out of trouble. In the end I found out that they were basically saying the same thing that ultimately meant delete old drivers and let a reboot see this and reinstall new ones.Thanks for the input.
      My ComputerSystem Spec

 


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