Windows 10: Can't Remote Desktop Into PC even after PRO Upgrade

  1.    03 Jan 2017 #1

    Can't Remote Desktop Into PC even after PRO Upgrade


    Hi all, I am wondering if someone can help me get Remote Desktop working. Here is the problem:
    I have a brand new Acer Desktop PC that came with Windows 10 Home, after unsuccessfully trying to get remote desktop working on Home I eventually bought the upgrade to Pro.
    The PC upgraded to Pro but I am still unable to connect to the PC via Remote Desktop Connection.
    I am sure the IP is correct is because I can ping the PC from another PC on the same network and I get a reply back successfully.
    I have tried several steps and procedures found via google(changing services properties, disabling firewall, allowing RDP etc...) but nothing is working.
    Currently I am resetting the computer back to default in hopes this fixes any issues I may have caused during my troubleshooting
    Any ideas/suggestions that you guys have that got Remote Desktop Connection working would be great, thanks in advance!
      My System SpecsSystem Spec

  2.    03 Jan 2017 #2

    Welcome to the forum. You don't say how a connection fails any errors team viewer is often better and simpler
      My System SpecsSystem Spec

  3.    03 Jan 2017 #3

    Hi, the error basically says this:
    Click image for larger version. 

Name:	2017_01_03_21_15_071.png 
Views:	5 
Size:	13.9 KB 
ID:	115799

    I know there are alternatives but this is for use an in office and we need Remote Desktop Connection working on this PC.|
      My System SpecsSystem Spec

  4.    03 Jan 2017 #4

    Samuria said: View Post
    Welcome to the forum. You don't say how a connection fails any errors team viewer is often better and simpler
    Hi, the error basically says this:


    I know there are alternatives but this is for use an in office and we need Remote Desktop Connection working on this PC.|
      My System SpecsSystem Spec

  5.    03 Jan 2017 #5

    Perhaps I'm belaboring the obvious, but do your remote access settings look like this on the target PC (the one you're trying to remote into):
    Click image for larger version. 

Name:	remoteacc.jpg 
Views:	7 
Size:	41.8 KB 
ID:	115800
    This windows is accessed through the System widget in control panel, then the "Remote settings" link on the upper left side.
    HTH,
    --Ed--
      My System SpecsSystem Spec

  6.    03 Jan 2017 #6

    EdTittel said: View Post
    Perhaps I'm belaboring the obvious, but do your remote access settings look like this on the target PC (the one you're trying to remote into):
    Click image for larger version. 

Name:	remoteacc.jpg 
Views:	7 
Size:	41.8 KB 
ID:	115800
    This windows is accessed through the System widget in control panel, then the "Remote settings" link on the upper left side.
    HTH,
    --Ed--
    Hi Ed, thanks for the reply.

    Yes I have setup those configurations as such and still I am unable to connect to the PC.
      My System SpecsSystem Spec

  7.    03 Jan 2017 #7

    Is one of the PCs wired and the other one wireless? Some wireless configurations don't permit local access to PCs, though they happily allow Internet access. If one of your machines is wireless, you might try switching to a wired connection to see if it makes a difference. Then we can diagnose further down that path. Also: have you tried remoting from each member of the pair to the other member of the pair? I've seen situations where remote access works fine from PC A --> PC B, but not from PC B --> PC A.
    Hang in there: we'll get you sorted!
    --Ed--
      My System SpecsSystem Spec

  8.    04 Jan 2017 #8

    EdTittel said: View Post
    Is one of the PCs wired and the other one wireless? Some wireless configurations don't permit local access to PCs, though they happily allow Internet access. If one of your machines is wireless, you might try switching to a wired connection to see if it makes a difference. Then we can diagnose further down that path. Also: have you tried remoting from each member of the pair to the other member of the pair? I've seen situations where remote access works fine from PC A --> PC B, but not from PC B --> PC A.
    Hang in there: we'll get you sorted!
    --Ed--
    I was also thinking it was a wireless/wired connection issue but it was not anything related. What I actually ended up doing was just completely re-formatting the windows PC and doing a fresh install back to original system settings. I turned on Remote Desktop Connection and right away I was able to connect via Remote Desktop.

    Thanks for the help, I will jot these notes down in case I need to further troubleshoot. Appreciate it.
      My System SpecsSystem Spec

  9.    04 Jan 2017 #9

    There's a certain doggedness required to get to the bottom of these things. You have done an admirable job, sir. I have to keep reminding myself when I get caught up in troubleshooting problems, that if it takes more than an hour to fix something, I could (and should) have simply reinstalled my latest backup image. Something for all of us to remember as we wander down the hall of smoke and mirrors that is Windows 10.
    Good job!
    --Ed--
      My System SpecsSystem Spec


 

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