Bluetooth Device Not Showing

Exerosis · 02 Jan 2017

I have an LG HBS1100 Bluetooth headset that I would like to pair with my PC. Usually(on my laptop) when the headset is in pairing mode it shows up as two devices. LG HBS1100_BLE and LG HBS1100 if you attempt to pair to the _BLE device windows says "something didn't work" however it pairs just fine to the other device. Having just finished building a new desktop I sys-prepped and cloned my laptops harddrive and booted that on my desktop. After installing the Bluetooth drivers, the list of paired devices from the laptop is still here, but it won't connect to any of the devices(not surprised). I clicked remove device on HBS1100 and windows said 'Remove failed' after trying again it removed the device just fine. The issue is, now for some reason it no longer detects HBS1100, but it does detect HBS1100_BLE just fine. I tried going back to my laptop to make sure it isn't the headset, and it pairs with the laptop just fine. I also reinstalled the Bluetooth drivers on the desktop which didn't help. Any ideas?

Thank you very much ~ Exerosis

Caledon Ken · 03 Jan 2017

Long Shot - You said you installed the bluetooth drivers. I know in the case of Intel they have drivers and software. Two installations. Does your OEM have something similar? Tried to access their site, no go.

Exerosis · 04 Jan 2017

Thanks so much for your reply. Yes there was a WiFi driver and a Bluetooth driver. I installed both though.

Berton · 04 Jan 2017

Does the new Desktop have the Bluetooth adapter on the motherboard? My 2 older Desktops have a USB dongle to get Bluetooth but my new ASUS computer has Bluetooth built into the motherboard along with Wireless/Wi-Fi. On all my Notebooks the Bluetooth is part of the Wireless adapter, turn the Wireless off and the Bluetooth is off.

Exerosis · 04 Jan 2017

It has a combo wifi and Bluetooth adapter. It's pci, but needs usb connection for Bluetooth.

Caledon Ken · 04 Jan 2017

Please create an Image of your machine and a Windows restore point. I would recommend Macrium Reflect for Image. Its free and recommended by other members. So with the disclaimer out of the way.

Have you tried uninstalling the device and the software. When you uninstall device remove the driver software. Some devices like graphics cards have third party apps to completely remove driver bits and pieces. Don't think this is the case here but you might want to check at vendor site. You haven't mentioned, what blue tooth / wireless adapter are you using.

I would also uninstall the wireless driver and software as well. (little more risk as I assume you are connect wireless, maybe not)

Then when you apply blue tooth you will apply same versioning of wireless drivers. Of course removing wireless could make things ugly as a laptop with no blue tooth is a pain, a laptop with no connectivity is a boat anchor. You likely still have NIC.

With an "Image" and a known way to restore you could always go back to where you are now, connected with wacky blue tooth.

Thoughts?

Exerosis · 04 Jan 2017

My Adapter: Gigabyte GC-WB867D-I

This was basically the first thing I tried, completely removed the drivers for both Wireless and BT, then reinstalled. No luck at all, it still can't see my headset. Is there a simple way of resetting all the Bluetooth settings/saved data? I have no idea if that would help, but I don't think it helps to have 'paired' devices that aren't actually paired.

Caledon Ken · 04 Jan 2017

Following lots of threads, sorry I didn't go back and reread. I think you said device shows and you cannot remove it. I googled and found one thread where they suggested that you first disable wireless and then try removal. ?????

It worked for them.

Maybe even try pairing with wireless disabled to see if behavior changes after removing.

Exerosis · 04 Jan 2017

At first it didn't remove, although the second time I tried it worked. I just thought the strange behavior might be responsible for the problem. Tried pairing with wireless disabled... didn't work.

Caledon Ken · 04 Jan 2017

Small wonders. Okay now with nothing shown as paired would now be the right time to re-install everything. Have to admit this is long, okay, very long shot.