Page 1 of 2 12 LastLast

  1. Joined : Apr 2016
    Posts : 14
    Windows 10
       2 Weeks Ago #1

    Bluetooth Device Not Showing


    I have an LG HBS1100 Bluetooth headset that I would like to pair with my PC. Usually(on my laptop) when the headset is in pairing mode it shows up as two devices. LG HBS1100_BLE and LG HBS1100 if you attempt to pair to the _BLE device windows says "something didn't work" however it pairs just fine to the other device. Having just finished building a new desktop I sys-prepped and cloned my laptops harddrive and booted that on my desktop. After installing the Bluetooth drivers, the list of paired devices from the laptop is still here, but it won't connect to any of the devices(not surprised). I clicked remove device on HBS1100 and windows said 'Remove failed' after trying again it removed the device just fine. The issue is, now for some reason it no longer detects HBS1100, but it does detect HBS1100_BLE just fine. I tried going back to my laptop to make sure it isn't the headset, and it pairs with the laptop just fine. I also reinstalled the Bluetooth drivers on the desktop which didn't help. Any ideas?

    Thank you very much ~ Exerosis
      My System SpecsSystem Spec


  2. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 583
    Windows 10 Pro Build 1607
       2 Weeks Ago #2

    Long Shot - You said you installed the bluetooth drivers. I know in the case of Intel they have drivers and software. Two installations. Does your OEM have something similar? Tried to access their site, no go.
      My System SpecsSystem Spec


  3. Joined : Apr 2016
    Posts : 14
    Windows 10
       2 Weeks Ago #3

    Thanks so much for your reply. Yes there was a WiFi driver and a Bluetooth driver. I installed both though.
      My System SpecsSystem Spec


  4. Joined : Aug 2014
    Forever West
    Posts : 2,565
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       2 Weeks Ago #4

    Does the new Desktop have the Bluetooth adapter on the motherboard? My 2 older Desktops have a USB dongle to get Bluetooth but my new ASUS computer has Bluetooth built into the motherboard along with Wireless/Wi-Fi. On all my Notebooks the Bluetooth is part of the Wireless adapter, turn the Wireless off and the Bluetooth is off.
      My System SpecsSystem Spec


  5. Joined : Apr 2016
    Posts : 14
    Windows 10
       2 Weeks Ago #5

    It has a combo wifi and Bluetooth adapter. It's pci, but needs usb connection for Bluetooth.
      My System SpecsSystem Spec


  6. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 583
    Windows 10 Pro Build 1607
       2 Weeks Ago #6

    Please create an Image of your machine and a Windows restore point. I would recommend Macrium Reflect for Image. Its free and recommended by other members. So with the disclaimer out of the way.

    Have you tried uninstalling the device and the software. When you uninstall device remove the driver software. Some devices like graphics cards have third party apps to completely remove driver bits and pieces. Don't think this is the case here but you might want to check at vendor site. You haven't mentioned, what blue tooth / wireless adapter are you using.

    I would also uninstall the wireless driver and software as well. (little more risk as I assume you are connect wireless, maybe not)

    Then when you apply blue tooth you will apply same versioning of wireless drivers. Of course removing wireless could make things ugly as a laptop with no blue tooth is a pain, a laptop with no connectivity is a boat anchor. You likely still have NIC.

    With an "Image" and a known way to restore you could always go back to where you are now, connected with wacky blue tooth.

    Thoughts?
      My System SpecsSystem Spec


  7. Joined : Apr 2016
    Posts : 14
    Windows 10
       2 Weeks Ago #7

    My Adapter: Gigabyte GC-WB867D-I

    This was basically the first thing I tried, completely removed the drivers for both Wireless and BT, then reinstalled. No luck at all, it still can't see my headset. Is there a simple way of resetting all the Bluetooth settings/saved data? I have no idea if that would help, but I don't think it helps to have 'paired' devices that aren't actually paired.
      My System SpecsSystem Spec


  8. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 583
    Windows 10 Pro Build 1607
       2 Weeks Ago #8

    Following lots of threads, sorry I didn't go back and reread. I think you said device shows and you cannot remove it. I googled and found one thread where they suggested that you first disable wireless and then try removal. ?????

    It worked for them.

    Maybe even try pairing with wireless disabled to see if behavior changes after removing.
      My System SpecsSystem Spec


  9. Joined : Apr 2016
    Posts : 14
    Windows 10
       2 Weeks Ago #9

    At first it didn't remove, although the second time I tried it worked. I just thought the strange behavior might be responsible for the problem. Tried pairing with wireless disabled... didn't work.
      My System SpecsSystem Spec


  10. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 583
    Windows 10 Pro Build 1607
       2 Weeks Ago #10

    Small wonders. Okay now with nothing shown as paired would now be the right time to re-install everything. Have to admit this is long, okay, very long shot.
      My System SpecsSystem Spec


 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Windows 10 PC bluetooth not showing any devices
Hi all, I wasn't sure exactly where to post this so I hope this is ok here. I recently bought a bluetooth headset, it pairs fine with my iphone. I tried to pair it to my Windows 10 PC and it never shows up. There's no errors, nothing, just no...
Drivers and Hardware
Solved Bluetooth device not recognized in Windows 10
Hi, I'm just setting up my Windows 10 Desktop computer. I have a Logitech K810 keyboard, it connects via Bluetooth, but I can't get my computer to recognize it. The Logitech site says it's compatible with Windows 10. On my computer, in the...
Drivers and Hardware
Bluetooth device can't be removed
Hey, I connected my bluetooth speaker today to my laptop to test if it worked: Acer Aspire 5742ZG It worked until today I wanted to remove the device. I'm unable to disconnect/remove it. It show's up in Devices and printers. Why I want to...
Drivers and Hardware
Bluetooth device not working
I am running Windows 10 and my Bluetooth is not working. I have the Bluetooth-related services enabled and I have tried to reinstall the drivers, but those did nothing. The device shows the following message in Device Manager: This device cannot...
Drivers and Hardware
Solved no bluetooth in device manager
i have acer aspire 4750G with intel core i5. when i upgraded to windows 10, it didn't trace bluetooth device in device manager.
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:17.
Find Us
Twitter Facebook Google+



Windows 10 Forums