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  1.    21 Dec 2016 #1
    Join Date : Dec 2015
    Posts : 105
    Windows 10 Home Edition 64 bit

    How do I check to see if someone is using my bandwidth?


    Every night around 11 P.M. the internet connection speed is either drastically reduced or web pages won't even load.
    I am supposed to have a 15Mbps and at these times it drops down to 5 or none at all.

    The service provider has come out and changed the modem and all the connections in the house. He also changed the Ethernet cable from the PC to the modem.

    The modem also has wifi built in. I can't get on the internet using wifi for my tablet or cell at these times.

    When I call my service provider they do not see a connection with my modem and their system, even though all the lights on the modem are on at my end.

    Could someone be stealing my bandwidth? Any suggestions on how to troubleshoot this issue.
      My ComputerSystem Spec
  2.    21 Dec 2016 #2
    Join Date : May 2016
    Posts : 524
    Windows 10 Pro

    Sure sounds like your modem/router has been hijacked.

    This is what I would do. First, I would reset the modem/router to factory settings. You do this by finding the tiny little hole on the back of the unit. Then with a paper clip (straightened out) insert into hole and push and hold down reset button for 15 seconds or until the unit restarts itself.

    Once that is done, sign in to the units web-based page (192.168.x.x) then change the default login SSID and password. Once that is done, then set up your wireless configurations.
      My ComputerSystem Spec
  3.    21 Dec 2016 #3
    Join Date : Dec 2015
    Posts : 105
    Windows 10 Home Edition 64 bit
    Thread Starter

    I'm just wondering, since the modem has been changed and the cusadmin password is different, if it's still possible that the modem has been hacked? I did keep the SSID and password the same as the old modem.

    When this drop in speed or complete loss of connection occurs, I can't get on the wireless devices or the hard wired PC.

    I phoned my ISP and they see no increase in our usual data usage. Wouldn't there be?


    I have a button on the front of the hitron modem. Is this the same as the reset done with paperclip?
      My ComputerSystem Spec
  4.    21 Dec 2016 #4
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,386
    windows 10

    It could be someone close turns on a router on the same channel as you and degrades your signal
      My ComputerSystem Spec
  5.    21 Dec 2016 #5
    Join Date : Dec 2015
    Posts : 105
    Windows 10 Home Edition 64 bit
    Thread Starter

    Thanks for the information Plankton and Samuria. The tech is coming to the house on the 23rd so I'll talk to him about a reset or a channel change. I know they didn't try either of those options. I'll post back after that.
      My ComputerSystem Spec
  6.    21 Dec 2016 #6
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,386
    windows 10

    If you have an Android phone you can download wifi analysis from play store which will show channels and recommend best one
      My ComputerSystem Spec
  7.    21 Dec 2016 #7
    Join Date : Dec 2015
    Posts : 105
    Windows 10 Home Edition 64 bit
    Thread Starter

    No I don't have an android.
      My ComputerSystem Spec
  8.    21 Dec 2016 #8
    Join Date : Jul 2015
    Posts : 9,146
    Windows 10 Pro

    Quote Originally Posted by Samuria View Post
    If you have an Android phone you can download wifi analysis from play store which will show channels and recommend best one
    For Windows:
    inSSIDer 3.1.2.1 Download - TechSpot
      My ComputerSystem Spec
  9.    22 Dec 2016 #9
    Join Date : Dec 2015
    Posts : 105
    Windows 10 Home Edition 64 bit
    Thread Starter

    Thanks NavyLCDR. I'll check it out.
      My ComputerSystem Spec
  10.    22 Dec 2016 #10
    Join Date : May 2015
    Central IL
    Posts : 4,020
    Mac OS Sierra

    Sounds more like a problem with the ISP side. Only way to find out is to use dslreports.com Smoke Ping to watch your connection for a few days. It depends on who your ISP is and what devices use the connection 24/7 and could be doing any updates at that time of night.
      My ComputerSystem Spec

 
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