New
#11
The tech will not do any reset or channel change. If they go to the pole or to the house and the signal looks good, no problems for the Gateway when they get the test report before heading out for their tickets for the day. You will never even see them at your house. There are a lot of things the techs can do remotely from their trucks and people always wonder why they never see the techs. That is because the techs cannot find anything wrong on the company side.