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Windows 10 partially losing network connection; Event Viewer entries
Sorry, I have searched before posting, and seen other threads about similar problems, both here and elsewhere, but they either described very specific and different situations or proposed solutions that I have already tried. In fact, I have tried everything I could think of or that I’ve found on-line.
I keep losing my network connection all the time - but not completely: some things work, some don't. The tray icon remains OK, hovering the mouse over it shows “Internet access” and I can even successfully ping external IP addresses. Windows’ Network Troubleshooter invariably says it “can’t identify the problem.” In short, Windows thinks, shows, and insists that all is fine, but I can’t access anything. I can’t even access the router’s Web interface (regardless of browser used).
This shows that it’s not a DNS problem, because I can’t access the router's IP Web address either (even though I can ping it). I have noticed that SNTP time sync keeps working (with NetTime, which uses DNS to resolve time server addresses), but HTTP, POP, SMTP, and Skype don’t work.
My PC is a home-built desktop using the mainboard’s built-in network adapter, which is by Realtek (PCIe GBE Family Controller, says Device Manager). Other than the Internet connection, there is no LAN. I’ve been running Windows 10 Pro for over a year. Now it’s the Anniversary Edition, which was cleanly installed, but the problem was already happening before with the RTM version and I don’t think the Anniversary Edition itself is the problem.
I have also heard of a recent Windows Update that caused similar problems, but I my problems started well before that, a few months ago (still with the RTM version), possibly after some other Windows Update (they are always current here). At that time, I was living at a house with WiFi Internet connection supplied by the landlord. That connection was very slow and unreliable, and I thought my problems came from that.
Now, however, I’ve moved and have an exclusive blazing-fast 50 Mbps fiber optic connection. The router is also WiFi-capable, but the problem happens all the same whether I use WiFi or the Ethernet cable. The LEDs on the router are all fine, and when I can access the user interface, everything is OK. But the problem is getting worse, because before I moved, my network connection used to restore itself spontaneously after a few minutes, until the next random failure. Now the only remedy is a reboot, which solves the problem for a while, then I have to reboot again. I use my PC for work and it’s a big annoyance having to save everything and reboot several times a day.
What I have tried (all in vain):
- Making sure that energy saving is off for the network and WiFi adapters in Device Manager;
- Checking that Windows’ own drivers are up-to-date (Device Manager says they are);
- Downloading and installing the latest network drivers from Realtek (and D-Link for the WiFi dongle);
- Deleting and reinstalling the network adapters in Device Manager;
- Checking if there was some BIOS parameter that could be interfering with the network (there wasn’t, other than “Enable LAN,” and it is enabled);
- Reconfiguring DNS servers to be obtained automatically, or to use the router’s address, or to point both directly and via the router to the ISP’s default server, to Google DNS and to OpenDNS; oddly, browsers report name resolution problems, but not Windows’ Network Troubleshooter;
- Removing the WiFi dongle when using Ethernet;
- Disabling my security software (Comodo Firewall and Kaspersky Anti-Virus, both the latest and updated) — by the way, no malware is reported after a complete scan;
- Resetting the router and switching the Ethernet cable between ports (but as mentioned before, the problem also happens with WiFi);
- Alternating my PC between DHCP and a fixed IP address;
- Resetting the TCP stack, and using every possible netsh and ipconfig variant, as well as sfc /scannow to check for system corruption.
The only two things I can think of that I haven’t tried yet are installing a separate PCI network card, and giving up Windows 10 and returning to 8.1 or 7. Understandably, I want to avoid both, especially the latter.
Because Windows believes and shows that everything is normal (even though it isn’t), the only vague clue I’ve got is some strange errors in Event Viewer. I use a (Brazilian) Portuguese-language version of Windows, so here goes my translation:
“Closing a UDP socket with local port number 55740 in process 1600 is taking longer than expected. (...) This usually happens due to bad behavior of network drivers. (...)”
Process 1600 was an svchost instance running four services: NlaSvc, LanmanWorkstation, DNScache, and CryptSvc. As you can see, the first three are directly network-related, and the last one indirectly so.
Any hint? Thanks a lot!