New
#1
New Network Card, No WiFi
A two-hour call with Dell convinced them that my network card was failing, so the next day a tech installed a new card. No matter what I have done, no matter what a support agent did during a four-hour phone call, this new card will not find my local WiFi network, it will not even find a network I set up in the DSL modem.
I finally convinced Dell to provide, on a one-time basis, a second card, but today, they cancelled the order on the blatantly incorrect basis that our ISP was at fault. I had the ISP check, no problems found. My wife's computer is connected to WiFi, as is the printer; as part of my testing, I disconnected the router from the DSL modem, and could still print from her computer. (Why a DSL modem with WiFi and a router? I had the router set up when the previous DSL modem failed, so set up the new modem and connected it to the router, rather than entering all the MAC addresses, etc., in the new modem.)
I have read numerous ways of fixing the problem. While I am not sure of everything that the agent on the four-hour call did, I believe that she did some of the tricks of refreshing various Windows components, etc. I have run out of things to try, have more or less exhausted the on-line suggestions, etc., and have sent a detailed email to Dell outlining why it appears to me that the only thing that does not work is the new card's ability to find and use WiFi.
Next, other than applying my ten-pound sledge hammer? I even started Windows in Safe Mode with Networking, only to find that the WiFi card cannot be loaded there-and on, and on, and I'm tired, frustrated, and any assistance offered would, of course, be appreciated.