New
#11
After fighting with Dell tech "support," which kept raising spurious reasons for the problem, cancelling scheduled home visits as covered by my warranty, wasting my time and theirs in lengthy, meaningless phone calls, and so on (and on, and on,) I found a phone number for a part of Dell that deals specifically with warranty problems.
That call took another ninety-plus minutes, but resulted in my computer being shipped to the repair depot; even that was not easy, as the box that Dell sent was too small for the computer. To avoid still further delay, I paid for a proper box; I doubt seriously that Dell will ever reimburse me.
It did not surprise me to find that the repair depot found a faulty network card. I cannot state with authority that what they found was that the card installed at my home was at fault, as the depot's on-line statement is quite short, referring only to what I assumed was the actual part, and when I Googled that, all I found that the part is a network card for Dell Inspiron laptops, which I don't own.
At any rate, after my telling tech "support" many times that there was a hardware fault, that is exactly what the tech at the repair depot found. The computer is now awaiting delivery, but as FedEx is closed today, I don't expect to receive it until Wednesday. I certainly expect that when I turn on the repaired machine, I shall find that WiFi has been restored.
If I should receive a survey about this extremely poorly-handled case, my replies shall be of a rating well below zero.