Windows 10: No internet connection
No internet connection
My sister-in-law switched to Windows 10, and now can not connect to the internet. Every time she tries the screen goes black. Any suggestions?
By switching to Windows 10, do you mean a fresh install or an upgrade ?
Also, is she using a desktop or a laptop?
I believe it is an update, and she is using a laptop
Could you google the model number of her laptop and download the latest WiFi / WLAN driver from the manufacturer's website?
If you don't know it, open up Windows Run by pressing the WINDOWS + R key combination and typing "msinfo32"
There should be some information like "System model" and "System manufacturer" wich should help you to the right direction.
Save the driver package on a USB stick and plug it in your sister's laptop.
On her laptop, open up Windows Run by pressing the WINDOWS + R key combination and typing "devmgmt.msc"
Search for an entry called "Network Adapters" and there should be a WLAN or Wi-Fi adapter.
Right click and choose for "Undo Installation" (Sorry, my Windows is in Dutch. I am translating this by myself, the actual description could be different).
Then, install the new driver package from the USB stick. A reboot is likely to be required after the installation has finished.
Also, some other things:
- Make sure that the laptop is not in airplane mode ( Notification menu Windows Anniversary update )
- Make sure that the physical Wi-Fi button on the laptop itself is not toggled.
Please let me know if this has worked.
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