1. Joined : Dec 2016
    Posts : 2
    Windows 10
       4 Weeks Ago #1

    No internet connection

    My sister-in-law switched to Windows 10, and now can not connect to the internet. Every time she tries the screen goes black. Any suggestions?
      My System SpecsSystem Spec

  2. Joined : Nov 2016
    Posts : 61
    Windows 10 Pro x64
       4 Weeks Ago #2

    Hello rew213,

    By switching to Windows 10, do you mean a fresh install or an upgrade ?

    Also, is she using a desktop or a laptop?
      My System SpecsSystem Spec

  3. Joined : Dec 2016
    Posts : 2
    Windows 10
       4 Weeks Ago #3

    I believe it is an update, and she is using a laptop
      My System SpecsSystem Spec

  4. Joined : Nov 2016
    Posts : 61
    Windows 10 Pro x64
       4 Weeks Ago #4

    Could you google the model number of her laptop and download the latest WiFi / WLAN driver from the manufacturer's website?

    If you don't know it, open up Windows Run by pressing the WINDOWS + R key combination and typing "msinfo32"
    There should be some information like "System model" and "System manufacturer" wich should help you to the right direction.

    Save the driver package on a USB stick and plug it in your sister's laptop.

    On her laptop, open up Windows Run by pressing the WINDOWS + R key combination and typing "devmgmt.msc"

    Search for an entry called "Network Adapters" and there should be a WLAN or Wi-Fi adapter.
    Right click and choose for "Undo Installation" (Sorry, my Windows is in Dutch. I am translating this by myself, the actual description could be different).

    Then, install the new driver package from the USB stick. A reboot is likely to be required after the installation has finished.

    Also, some other things:

    - Make sure that the laptop is not in airplane mode ( Notification menu Windows Anniversary update )
    - Make sure that the physical Wi-Fi button on the laptop itself is not toggled.

    Please let me know if this has worked.
      My System SpecsSystem Spec


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