Windows 10: No internet connection

  1.    16 Dec 2016 #1

    No internet connection

    My sister-in-law switched to Windows 10, and now can not connect to the internet. Every time she tries the screen goes black. Any suggestions?
      My ComputerSystem Spec

  2.    16 Dec 2016 #2

    Hello rew213,

    By switching to Windows 10, do you mean a fresh install or an upgrade ?

    Also, is she using a desktop or a laptop?
      My ComputerSystem Spec

  3.    16 Dec 2016 #3

    I believe it is an update, and she is using a laptop
      My ComputerSystem Spec

  4.    16 Dec 2016 #4

    Could you google the model number of her laptop and download the latest WiFi / WLAN driver from the manufacturer's website?

    If you don't know it, open up Windows Run by pressing the WINDOWS + R key combination and typing "msinfo32"
    There should be some information like "System model" and "System manufacturer" wich should help you to the right direction.

    Save the driver package on a USB stick and plug it in your sister's laptop.

    On her laptop, open up Windows Run by pressing the WINDOWS + R key combination and typing "devmgmt.msc"

    Search for an entry called "Network Adapters" and there should be a WLAN or Wi-Fi adapter.
    Right click and choose for "Undo Installation" (Sorry, my Windows is in Dutch. I am translating this by myself, the actual description could be different).

    Then, install the new driver package from the USB stick. A reboot is likely to be required after the installation has finished.

    Also, some other things:

    - Make sure that the laptop is not in airplane mode ( Notification menu Windows Anniversary update )
    - Make sure that the physical Wi-Fi button on the laptop itself is not toggled.

    Please let me know if this has worked.
      My ComputerSystem Spec


Related Threads
no internet connection in Network and Sharing
I have windows 7 , told by the mirosoft 10 pre order checking system that it is compatable. Well it went on BUT no internet connection . Never told to work up from 8.1. My son , a big gamer who knows what he is doing has also downloaded on his...
Dear all, I generally have good WiFI connection, but in two rooms so I am running a TP-Link system for Wifi through my powernet, which provides me with WiFI in our working space. No problems here. I have been noticing that on my laptop, when I sit...
Internet connection in Network and Sharing
Had problems with my internet and now although it says connected it is not available. Checked settings and it says it's a public network. Can't find anywhere to change this to private. Done all the usual things - even did a reset but nothing...
I have been having an extreme problem with connecting to the internet. After upgrading to windows 10 from windows 7 home version (I assume windows 10 is the problem) I had connectivity for over a month. Thus I cannot roll back to windows 7 anymore....
Hi all. I have a weird problem with my internet connection. After i had instaled win 10, my interned slowed down. Before i had speed around 50 mbps (old result under) Now my speed is 10-15 mbps - no more....
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:27.
Find Us