1.    16 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 2
    Windows 10

    No internet connection


    My sister-in-law switched to Windows 10, and now can not connect to the internet. Every time she tries the screen goes black. Any suggestions?
      My ComputerSystem Spec
  2.    16 Dec 2016 #2
    Join Date : Nov 2016
    Posts : 61
    Windows 10 Pro x64

    Hello rew213,

    By switching to Windows 10, do you mean a fresh install or an upgrade ?

    Also, is she using a desktop or a laptop?
      My ComputerSystem Spec
  3.    16 Dec 2016 #3
    Join Date : Dec 2016
    Posts : 2
    Windows 10
    Thread Starter

    I believe it is an update, and she is using a laptop
    Thanks
      My ComputerSystem Spec
  4.    16 Dec 2016 #4
    Join Date : Nov 2016
    Posts : 61
    Windows 10 Pro x64

    Could you google the model number of her laptop and download the latest WiFi / WLAN driver from the manufacturer's website?

    If you don't know it, open up Windows Run by pressing the WINDOWS + R key combination and typing "msinfo32"
    There should be some information like "System model" and "System manufacturer" wich should help you to the right direction.

    Save the driver package on a USB stick and plug it in your sister's laptop.

    On her laptop, open up Windows Run by pressing the WINDOWS + R key combination and typing "devmgmt.msc"

    Search for an entry called "Network Adapters" and there should be a WLAN or Wi-Fi adapter.
    Right click and choose for "Undo Installation" (Sorry, my Windows is in Dutch. I am translating this by myself, the actual description could be different).

    Then, install the new driver package from the USB stick. A reboot is likely to be required after the installation has finished.

    Also, some other things:

    - Make sure that the laptop is not in airplane mode ( Notification menu Windows Anniversary update )
    - Make sure that the physical Wi-Fi button on the laptop itself is not toggled.

    Please let me know if this has worked.
      My ComputerSystem Spec

 


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