Windows 10: Changed main modem, now have network issues; need help troubleshooting Solved

  1.    16 Dec 2016 #1

    Changed main modem, now have network issues; need help troubleshooting


    Our main modem has 4 Ethernet outputs. The need for more outputs came so I feed one of the modem's outputs to a hub, adding 4 more connections. All worked perfectly until our modem had issues & needed replacing. Our DSL internet company sent us a new main modem & now we have issues getting the internet through this hub.

    One computer (a MAC) indicates it is connected but we can't get the internet to work through that connection. It does, however, work using WiFi. We also had an Epson printer on the hub which isn't connected now as well.

    Not sure how to trouble shoot this. Any ideas?
      My ComputerSystem Spec

  2.    16 Dec 2016 #2

    Your saying modem but is it or is it a router model number do things work direct if you cut out the hub
      My ComputerSystem Spec


  3. Posts : 3,695
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       16 Dec 2016 #3

    Rather than a Hub I've found it better to use a Switch, have a Modem plugged into a 4-port Wireless Router with an 8-port Switch connected with 2 NAS drives, 2 Printers and 5 or 6 Desktops plugged in plus a few Wireless Notebooks. The Switch is better at preventing data collisions on the Network.
    Last edited by Berton; 16 Dec 2016 at 10:17.
      My ComputerSystem Spec

  4.    16 Dec 2016 #4

    Samuria said: View Post
    Your saying modem but is it or is it a router model number do things work direct if you cut out the hub
    Sorry for being so vague. The modem is Netgear D2200, the router is Netgear WNG2000 v2.

    I found the Mac computer is wired directly to the modem & it does indicate that it is connected but still no internet. Other gear like printer & satellite TV are hooked to the router & not working.
      My ComputerSystem Spec

  5.    16 Dec 2016 #5

    Berton said: View Post
    Rather than a Hub I've found it better to use a Switch, have a Modem plugged into a 4-port Wireless Router with an 8-port Switch connected with 2 NAS drives, 2 Printers and 5 or 6 Desktops plugged in plus a few Wireless Notebooks. The Switch is better at preventing data collisions on the Network.
    Thanks. Everything worked fine until I swapped modems. It would seem like all would work as it did.
      My ComputerSystem Spec

  6.    16 Dec 2016 #6

    It turns out the new modem was defective. I swapped out the new for the old & all works perfectly! Thanks for helping!
      My ComputerSystem Spec


 

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