1.    16 Dec 2016 #1
    Join Date : Oct 2014
    Michigan USA
    Posts : 300
    Windows 10 64-bit Home v1709 (OS Build 16299.192)

    Changed main modem, now have network issues; need help troubleshooting


    Our main modem has 4 Ethernet outputs. The need for more outputs came so I feed one of the modem's outputs to a hub, adding 4 more connections. All worked perfectly until our modem had issues & needed replacing. Our DSL internet company sent us a new main modem & now we have issues getting the internet through this hub.

    One computer (a MAC) indicates it is connected but we can't get the internet to work through that connection. It does, however, work using WiFi. We also had an Epson printer on the hub which isn't connected now as well.

    Not sure how to trouble shoot this. Any ideas?
      My ComputerSystem Spec
  2.    16 Dec 2016 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,625
    windows 10

    Your saying modem but is it or is it a router model number do things work direct if you cut out the hub
      My ComputerSystem Spec
  3.    16 Dec 2016 #3
    Join Date : Aug 2014
    Forever West
    Posts : 4,090
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Rather than a Hub I've found it better to use a Switch, have a Modem plugged into a 4-port Wireless Router with an 8-port Switch connected with 2 NAS drives, 2 Printers and 5 or 6 Desktops plugged in plus a few Wireless Notebooks. The Switch is better at preventing data collisions on the Network.
    Last edited by Berton; 16 Dec 2016 at 10:17.
      My ComputerSystem Spec
  4.    16 Dec 2016 #4
    Join Date : Oct 2014
    Michigan USA
    Posts : 300
    Windows 10 64-bit Home v1709 (OS Build 16299.192)
    Thread Starter

    Quote Originally Posted by Samuria View Post
    Your saying modem but is it or is it a router model number do things work direct if you cut out the hub
    Sorry for being so vague. The modem is Netgear D2200, the router is Netgear WNG2000 v2.

    I found the Mac computer is wired directly to the modem & it does indicate that it is connected but still no internet. Other gear like printer & satellite TV are hooked to the router & not working.
      My ComputerSystem Spec
  5.    16 Dec 2016 #5
    Join Date : Oct 2014
    Michigan USA
    Posts : 300
    Windows 10 64-bit Home v1709 (OS Build 16299.192)
    Thread Starter

    Quote Originally Posted by Berton View Post
    Rather than a Hub I've found it better to use a Switch, have a Modem plugged into a 4-port Wireless Router with an 8-port Switch connected with 2 NAS drives, 2 Printers and 5 or 6 Desktops plugged in plus a few Wireless Notebooks. The Switch is better at preventing data collisions on the Network.
    Thanks. Everything worked fine until I swapped modems. It would seem like all would work as it did.
      My ComputerSystem Spec
  6.    16 Dec 2016 #6
    Join Date : Oct 2014
    Michigan USA
    Posts : 300
    Windows 10 64-bit Home v1709 (OS Build 16299.192)
    Thread Starter

    It turns out the new modem was defective. I swapped out the new for the old & all works perfectly! Thanks for helping!
      My ComputerSystem Spec

 


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