Windows 10: LAN connected (not shared) printer does not see Windows 10 desktop Solved


  1. Posts : 5
    W10/W7/LinuxMint
       12 Dec 2016 #1

    LAN connected (not shared) printer does not see Windows 10 desktop


    Hi - I'm finally giving up and asking for help. My networking knowledge consists of some networking for end users and basic business networks.

    Computer: HP desktop, (LAN) Intel 82567V-2 Gigabit Network Connection, (WiFi) Qualcomm Atheros 802.11 a/b/g/n Dualband Wireless Network Module.

    Router: TP-Link WR841N v9, Firmware: DD-WRT v3.0-r30880 std (11/14/16).

    Printer: Canon MF4570dn connected to router by LAN

    Problem description: The printer only sees the desktop (and will only work/interface) if the desktop's WiFi is enable/connected. If the WiFi is disabled and I am only using a wired LAN connection (to the router from the desktop), then the printer does not see the desktop. It doesn't matter if the printer is set to use "Auto IP" or if I use a static IP address - the symptoms are the same. It appears to be something related to the router as the previous routers (Netgear AC1700 and Airlink 101) did not have any problems. I have not had to change the network settings on the printer since for years.

    I have been researching for a couple of months, but my phrasing of the searches always come up with "network printers" and the printer is not set up and has never been set up as a network printer.

    Any advice will be greatly appreciated. If more information is needed I will provide it.

    Thanks in advance for any assistance.
      My ComputerSystem Spec

  2.    12 Dec 2016 #2

    Welcome to the forum. does the printer show up in the router as connected try this tool from a few pcs see if it sees the printer NetResView - View computers/network shares.
    If your using wireless you may not see it if AP Isolation is turned on inthe router this stops wireless seeing the local network page 51 http://setuprouter.com/router/tp-lin...manual-740.pdf
      My ComputerSystem Spec


  3. Posts : 3,695
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       12 Dec 2016 #3

    I have been researching for a couple of months, but my phrasing of the searches always come up with "network printers" and the printer is not set up and has never been set up as a network printer.
    Sorry but that printer probably is on a LAN/Local Area Network connection. The parts of a Network consist of a computer, a Router or Switch and a printer or other device. I have 2 printers connected by Ethernet cable to an 8-port Switch which is connected to a 4-port Router. I have 4 computers connected to the Router/Switch units along with 2 NAS drives, all using Ethernet cable. Then I have anywhere from 2 to 4 or 5 Notebooks connected to the Router via Wi-Fi for both Internet access and print use. I use Windows, Linux and macOS computers and any can print if I install suitable software and all can Map and access the NAS drives. All this is the LAN or internal Network, going out onto the Internet [Router outbound] is known as the WAN/Wide Area Network. Installing the software from disc or download gives the choice of Network, USB or Wi-Fi, even Wireless Direct. One printer is an HP Officejet and the other is an HP Laserjet.
      My ComputerSystem Spec


  4. Posts : 5
    W10/W7/LinuxMint
    Thread Starter
       12 Dec 2016 #4

    Samuria said: View Post
    Welcome to the forum. does the printer show up in the router as connected try this tool from a few pcs see if it sees the printer NetResView - View computers/network shares.
    If your using wireless you may not see it if AP Isolation is turned on inthe router this stops wireless seeing the local network page 51 http://setuprouter.com/router/tp-lin...manual-740.pdf
    Hi
    The printer is seen by the router and wireless devices (Android tablet, Android smartphone) can print. The desktop can print and the scanner can see the HP if I am scanning using the printer's buttons BUT only if the HP has the WiFi enabled and connected.

    Berton said: View Post
    Sorry but that printer probably is on a LAN/Local Area Network connection. The parts of a Network consist of a computer, a Router or Switch and a printer or other device....
    Yes, the printer is on a Local Area Network connection.
      My ComputerSystem Spec


  5. Posts : 5
    W10/W7/LinuxMint
    Thread Starter
       12 Dec 2016 #5

    Berton said: View Post
    Sorry but that printer probably is on a LAN/Local Area Network connection. The parts of a Network consist of a computer, a Router or Switch and a printer or other device. I have 2 printers connected by Ethernet cable to an 8-port Switch which is connected to a 4-port Router. I have 4 computers connected to the Router/Switch units along with 2 NAS drives, all using Ethernet cable. Then I have anywhere from 2 to 4 or 5 Notebooks connected to the Router via Wi-Fi for both Internet access and print use. I use Windows, Linux and macOS computers and any can print if I install suitable software and all can Map and access the NAS drives. All this is the LAN or internal Network, going out onto the Internet [Router outbound] is known as the WAN/Wide Area Network. Installing the software from disc or download gives the choice of Network, USB or Wi-Fi, even Wireless Direct. One printer is an HP Officejet and the other is an HP Laserjet.
    Sorry, I meant to say that it has not been set up as a 'shared' printer.
      My ComputerSystem Spec


  6. Posts : 3,695
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       13 Dec 2016 #6

    I didn't have to Share the printers, they are for all intent and purpose stand-alone printers meaning any particular computer does not have to be running for other computers to use the printers. The NAS drives make things simple for storing data which allows any computer to access it whether Windows, Linux or Mac OS X/macOS.
      My ComputerSystem Spec


  7. Posts : 5
    W10/W7/LinuxMint
    Thread Starter
       13 Dec 2016 #7

    Update: Tried an Asus RT-N12/D1 N300 router. And it worked correctly. No changes to printer's network settings.
    Reflashed the firmware on the TP-Link router back to the factory firmware and it is working normally. It appears there is a problem with the DD-WRT firmware (or a setting that is incorrect). I will mark as solved.
    Thanks for the quick responses!
      My ComputerSystem Spec


  8. Posts : 5
    W10/W7/LinuxMint
    Thread Starter
       30 Dec 2016 #8

    Solution found!
    The problem was with the router (firmware?). After completing the following the issue is resolved:
    1) log in to your router IP. "192.168.1.---"
    2) on DD-WRT GUI, select ADMINISTRATION
    3) select COMMANDS
    4) in commands box enter the following code (make sure there are no spaces at the end):
    swconfig dev eth0 set enable_vlan 1
    swconfig dev eth0 set apply

    5) below the box click RUN COMMAND
    6) If this runs without error, then lastly click SAVE TO STARTUP.

    Hope this helps anyone else with this problem.
      My ComputerSystem Spec


 

Related Threads
5 PCs Connected to Local Network: 1- Win10 Home - V.1511 10586.545 2- Win10 Pro - V.1511 10586.545 2- Win10 Pro - v.1607 14393.105 Win10 v.1511 Home, 2 - Win10 Pro V.1511, and 1- Win10 Pro v.1607 are all hard wired Ethernet. 1-...
Hi to all. I am having an annoing problem with shared printers. The user that share a printer lose the default printer in any case when another user print on this shared and it turn immediatly default printer only for the user that share the...
Solved Disappearing shared printer in Network and Sharing
I upgraded my laptop and desktop to Windows 10. Everything OK after re-setting up Homegroup, including file and printer sharing. However, shared printers on desktop suddenly have become invisible to laptop, although shared files are still visible. I...
Can't Connect To Shared Printer in Network and Sharing
Hi, I have a 2 desktops and a laptop all running Windows 10 Home. I have a Homegroup that is working and I can see and access the shared folders on each machine. I can see and connect to the printer on Desktop 2 from the laptop but not...
Solved Shared printer not printing in Network and Sharing
Client uses a HP 1515 series printer/scanner connected to a desktop via USB and shared. The printer does not print from the laptop to the share - it initializes a print job and seems successful but NO page coming from printer. After lots a trail...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:51.
Find Us