Windows 10: Windows 10 - Error 1068 - No sounds / No internet connection available

  1.    15 Sep 2016 #1

    Windows 10 - Error 1068 - No sounds / No internet connection (SOLVED)

    Hi guys,

    I need guidance and help. Issue on Windows 10

    - I have no connection ("not connected- no connections are available)
    - I have no sound (the audio service is not running)

    The clue might be here so:
    For some reasons the 2nd keyboard icons disappeared (I added French, it was working well before). Before to reboot the computer, I disabled some programms when I turn it on to go faster (like skype etc, nothing important)
    I installed winrar, downloaded some pictures from dropbox.

    I tried some stuff I have seen online but I can't use:

    * System File Checker sfc> the window crashes
    * Update and security. >window crashes
    * In some system thing, it should be 3 and sometimes written 4 for some people. > But for me that's already on 3
    * Windows audio and WLAN config. I setup in automatic but I can't restart. >And when I start it crashes with error 1068: the dependency service or group failed to start
    * I can't create a new user account
    "Something went wrong"

    I tried that
    Method 1
    If the steps involving deployment of System File Checker does not helps to resolve the issue, try the following steps to use the DISM command lines:
    Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
    In command prompt, type the following commands and press Enter after each command:
    Dism /Online /Cleanup-Image /CheckHealth
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /RestoreHealth
    Close the command prompt and restart the PC and check if it works."

    >> it only wrote me everytime "" option is unknown error 87

    I runned an Avast and Malwarebytes test. Nothing found.

    I tried that as well
    [FIX] COM Surrogate Has Stopped Working In Windows 10

    What can I do please?

    I don't have any cd and I don't mind having windows reinstall and lose my files (already copied on usb)

    Thanks for the help
    Last edited by InFlames38; 23 Sep 2016 at 14:57.
      My ComputerSystem Spec

  2. bro67's Avatar
    Posts : 4,887
    Mac OS High Sierra 10.13.5
       15 Sep 2016 #2

    Fill out your system spec's. Also you should not be running Avast and Malwarebytes at the same time. This is not a Malware issue, it is a Driver issue. How long ago did you install Windows 10 and what OS were you running before, along with did the devices work properly with the previous OS.
      My ComputerSystem Spec

  3.    17 Sep 2016 #3


    The specs are

    Edition: Windows 10 Home
    Version: 1511
    OS Build: 10586.545
    Installed Ram 4.00 GB (3.86 gb usable)
    System type: 64-bit operating system, x64-based processor

    I have this computer for 2/3 months max, windows 10 home from the start then. I think I have made only one upgrade since I have it (I am not sure other upgrade were available).

    Also I use it only for internet, words and powerpoint. I do not play any video games

    Previous devices worked properly yes. Only connecting my Iphone5s.
    Lately installed Garmin express (my cardio watch program), and Winrar. And unstalled Winzip

    (I was running Avast first then Malwarebytes after)
    Last edited by InFlames38; 17 Sep 2016 at 08:28.
      My ComputerSystem Spec

  4.    20 Sep 2016 #4

    Anybody can help please?
      My ComputerSystem Spec

  5.    21 Sep 2016 #5

    Probably you will need to do an In-Place Upgrade. Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
    As that consumes some time, you could try first to uninstall all updates and re-install them , to see if it fixes.

    EDIT: With a In-Place Upgrade, your Files and Apps are not getting lost.
      My ComputerSystem Spec

  6.    21 Sep 2016 #6

    Ok thanks

    Well this is the main problem I have. I cannot access to Update and recovery. Every time I try to open it, the window immediately crashes
    I can open the rest of the options but not this one

    The other what crashes as well is the command SFC

    I don't have access to connection for some reasons. I will try to download the windos ISO file but I am not sure this is possible without downloading from my computer

    I will come back her when I can
      My ComputerSystem Spec

  7.    21 Sep 2016 #7

    Yes, you have to download the ISO. Any way everybody should have a ISO of its OS for this cases.
      My ComputerSystem Spec

  8. bro67's Avatar
    Posts : 4,887
    Mac OS High Sierra 10.13.5
       21 Sep 2016 #8

    Adalwar said: View Post
    Yes, you have to download the ISO. Any way everybody should have a ISO of its OS for this cases.
    That along with Hiren's BootCD.
      My ComputerSystem Spec

  9.    23 Sep 2016 #9

    Thank yoooooooooooooooooooooooouuuu

    Now it works. Brilliant

    I had some trouble to get this ISO file (I am living abroad and had trouble to find someone to download it for me). After that I couldn't transfer it on a USB key, I had to get a hardrive.

    I was running the file, then now it works. Perfect timing because I need to do a PowerPoint presentation for work. I will definitely get this file on a Disc.

    Thank you again for the help. Problem solved.
      My ComputerSystem Spec


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