1.    14 Sep 2016 #1
    Join Date : Aug 2015
    Posts : 31
    windows 7

    Can't get Internet access on my router


    I have a desktop connected by wire to my Bell modem. I also have a laptop connected via wifi. I had a problem with updates not installing on the laptop so I did a restore to a previous save (about two weeks ago. When it completed, I can recognize my modem (Bell500) but when I try to use it it says "no internet access. It worked fine before I did the restore. ANy ideas what I could have done wrong or how I can fix it. The desktop connects fine by cable but the laptop can't get internet access. WIFI status shows IPV4 and IPV6 no internet connection.I'm LOST!
      My ComputerSystem Spec
  2.    14 Sep 2016 #2

    Can you please click Windows Key-X (both at the same time), run Command Prompt (Admin), and then type ipconfig /all into that window? Cut'n'paste the results into a reply message so I can see what that says. I'm guessing you may no longer be getting DHCP services, but this output will confirm or correct my presumption.
    Thanks,
    --Ed--
      My ComputersSystem Spec
  3.    14 Sep 2016 #3
    Join Date : Aug 2015
    Posts : 31
    windows 7
    Thread Starter

    Reply


    Quote Originally Posted by EdTittel View Post
    Can you please click Windows Key-X (both at the same time), run Command Prompt (Admin), and then type ipconfig /all into that window? Cut'n'paste the results into a reply message so I can see what that says. I'm guessing you may no longer be getting DHCP services, but this output will confirm or correct my presumption.
    Thanks,
    --Ed--
    Thanks Ed. Here it is!
    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>ipconfig/all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : Norma-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home


    Ethernet adapter Ethernet:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 78-E3-B5-63-E9-99
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wi-Fi:


    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
    Physical Address. . . . . . . . . : E4-D5-3D-41-32-D6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a866:8b41:f9a6:dc23%19(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.14(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, September 14, 2016 5:36:10 PM
    Lease Expires . . . . . . . . . . : Saturday, September 17, 2016 5:36:10 PM
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DHCPv6 IAID . . . . . . . . . . . : 333763901
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-F1-06-57-E4-D5-3D-41-32-D6
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.home:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    C:\WINDOWS\system32>
      My ComputerSystem Spec
  4.    14 Sep 2016 #4

    It's not a DHCP problem: you have a valid private IP address, and a valid connection to your gateway (the router). Time to call your service provider, perhaps? Did the Bell router come from your provider, or is it your own equipment? They may be able to help you either way, but they will be a LOT more motivated if it's their router, not yours. Please advise...
    Thanks,
    --Ed--
      My ComputersSystem Spec
  5.    14 Sep 2016 #5
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,389
    windows 10

    If your other pc gets out ok its unlikely to be the router. OPen a cmd prompt again type
    tracert 194.119.131.66

    post results can you login into the router are you sure you are entering the correct password as symptoms are wrong password
      My ComputerSystem Spec
  6.    14 Sep 2016 #6

    Good call, Samuria! Hadn't thought of that, but it also explains the situation.
    Thanks for chiming in.
    --Ed--
      My ComputersSystem Spec
  7.    14 Sep 2016 #7
    Join Date : Aug 2015
    Posts : 31
    windows 7
    Thread Starter

    Quote Originally Posted by Samuria View Post
    If your other pc gets out ok its unlikely to be the router. OPen a cmd prompt again type
    tracert 194.119.131.66



    post results can you login into the router are you sure you are entering the correct password as symptoms are wrong password

    Here's the Tracert results. Ed's suggestion made it work a "little bit better!" but still reverts to no internet
    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>tracert 194.119.131.66


    Tracing route to 194.119.131.66 over a maximum of 30 hops


    1 3 ms 1 ms 1 ms 192.168.2.1
    2 7 ms 8 ms 7 ms 64.230.200.227
    3 9 ms 9 ms 42 ms 64.230.36.120
    4 231 ms 244 ms 237 ms 64.230.95.202
    5 237 ms 252 ms 245 ms 64.230.78.254
    6 231 ms 225 ms 225 ms 64.230.32.145
    7 231 ms 233 ms 229 ms 67.69.246.110
    8 235 ms 234 ms 236 ms 4.69.153.85
    9 89 ms 88 ms 89 ms 4.69.166.73
    10 88 ms 90 ms 88 ms 212.113.9.106
    11 91 ms 88 ms 88 ms 195.157.3.106
    12 90 ms 89 ms 89 ms 194.119.131.66


    Trace complete.


    C:\WINDOWS\system32>
      My ComputerSystem Spec
  8.    14 Sep 2016 #8
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,389
    windows 10

    That shows you get out just fine so what errors are you getting from browser or other connections as there is nothing wrong with your connection it just proved it work. lets test dns from a cmd prompt type

    tracert plus.net
    post results
      My ComputerSystem Spec
  9.    15 Sep 2016 #9
    Join Date : Aug 2015
    Posts : 31
    windows 7
    Thread Starter

    Quote Originally Posted by Samuria View Post
    That shows you get out just fine so what errors are you getting from browser or other connections as there is nothing wrong with your connection it just proved it work. lets test dns from a cmd prompt type

    tracert plus.net
    post results
    Tried to do that but got response the following response to tracert plus.net
    unable to resolve target system name plus.net
    What did I do wrong?
      My ComputerSystem Spec
  10.    15 Sep 2016 #10
    Join Date : Dec 2015
    Posts : 164
    Windows 10 Ent, Pro & Home

    I would change your DNS server to 8.8.8.8 (Google's DNS) and try again. If this works it is a DNS problem.

    Network and Sharing Center/Click on the WiFi Connection/go to properties/Internet Protocol Version 4 (TCP/IPv4) Use the following DNS Server addresses. And enter 8.8.8.8
      My ComputerSystem Spec

 


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