New
#1
Strange windows 10 specific intermittent internet connection
Hello
Me and my brother have came a across what seems to be a windows 10 specific internet problem. We have this problem about 3/10 times when trying to connect to anything. Here are a few clips of the problem and clips of it working fine (feel free to skip some of the video as it hangs for quite a while on some of them) :
Sometimes we can load websites fine but pictures and thumbnails do not load.
This happens on my brothers computer which has a fresh install of windows 10 and on my computer which I also reinstalled windows 10 (with windows media creation tool). I did not have this problem prior to completely reinstalling windows 10.
This problem also never happens when me and my brother use ubuntu. We have done extensive testing and we can assure you that it only happens on windows 10 (spent days making sure we didn't get the same problem on ubuntu).
Here is a list of what we have attempted so far:
- Calling our ISP, they said everything was fine and they referred us to Microsoft support
- Microsoft support referral call, they said it must be a driver problem and then said we can no longer give you support as the problem comes under advanced troubleshooting (which you have to pay for). Me and my brother both uninstalled and reinstalled our Ethernet adaptor drivers and it did not fix the issue.
- It cannot be malware since my brother did a completely fresh install of windows 10 and the first time he opened edge he got the exact same problems (he did not download or install anything)
- Switching DNS
- Completely resetting our router
- Disabling anti virus and all firewalls
Note that:
- all other devices (including another windows 10 computer) on our network has no issues with the internet. It only happens on the two computers that have fresh installs of windows 10
- Its also completely random and it does not happen on specific websites
- Our internet is about 35~ down and 1.5~ up consistently, it does not fluctuate much unless someone is downloading something on the network
We have ran out of ideas of how to troubleshoot this. Do you know what the problem could be?