New windows 10 user needing help with slow internet speeds

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  1. Posts : 45
    Windows 10
    Thread Starter
       #11

    Thank you for looking into that!

    I have my adapter in the usb port in the top of my pc. The computer itself is sitting beside the desk so it is completely open to the room. I usually get about 3-5 networks (4 now) that pop up when I look to connect to wifi. Also, I just checked and I am using 2.4 ghz.
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  2. Posts : 30,524
    Windows 10 (Pro and Insider Pro)
       #12

    Aemon said:
    Thank you for looking into that!

    I have my adapter in the usb port in the top of my pc. The computer itself is sitting beside the desk so it is completely open to the room. I usually get about 3-5 networks (4 now) that pop up when I look to connect to wifi. Also, I just checked and I am using 2.4 ghz.
    OK then, this is looking good to me. Try to install drivers from previous post.
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  3. Posts : 45
    Windows 10
    Thread Starter
       #13

    Ok, I uninstalled the old drivers, took out the adapter, installed the new ones and then plugged it back in when it told me too. Hooked back up to my network and all seemed well, but it still looks as if I am having the same problem. It found my network, but there is still no internet connection.

    It almost looked like it was going to give in for a second and cooperate :)
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  4. Posts : 30,524
    Windows 10 (Pro and Insider Pro)
       #14

    Aemon said:
    Ok, I uninstalled the old drivers, took out the adapter, installed the new ones and then plugged it back in when it told me too. Hooked back up to my network and all seemed well, but it still looks as if I am having the same problem. It found my network, but there is still no internet connection.

    It almost looked like it was going to give in for a second and cooperate :)
    So your situation get worse? No internet at all.
    Can you (or did you already tried that) change DNS to Google one: 8.8.8.8
    Second, can you access router? Check logs - if router has that option - about connection problems.
    Third, what antivirus do you use, and also third party firewall (if any)

    If this don't work, you'll have to try older driver (and also restart PC after uninstallrestart just after reinstall). Internet search showed, that this adapter had some problems before, and only this year Netgear provided suitable drivers. before it was recommended to use Microsoft drivers, but for Realtek chipset.

    Edit. another thing. Go to power settings and check USB settings: USB selective suspend an set it to Enabled.
    Last edited by AndreTen; 04 Sep 2016 at 16:32.
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  5. Posts : 45
    Windows 10
    Thread Starter
       #15

    Okay, I reset my network again and that seemed to allow me to get back where I was, super super slow but at least connected.

    I looked up how to change the DNS thing to Google and I gave it a try. That seemed to help some. I can actually get to webpages now, though everything is still slow. I finally managed to get to speed test.net and I am only at 2 mbps (I can usually get to the 20s or 30s with my laptop). At least it is something :)

    Not sure how to check if I can access the router. How would I go about doing that?

    Antivirus and firewall I guess are stock Windows 10 stuff. Is that Windows Defender? I didn't install or change anything since the upgrade.

    Edit: Just saw your last edit. I went to power settings and the USB selective suspend setting was already enabled.
      My Computer


  6. Posts : 30,524
    Windows 10 (Pro and Insider Pro)
       #16

    Aemon said:
    Okay, I reset my network again and that seemed to allow me to get back where I was, super super slow but at least connected.

    I looked up how to change the DNS thing to Google and I gave it a try. That seemed to help some. I can actually get to webpages now, though everything is still slow. I finally managed to get to speed test.net and I am only at 2 mbps (I can usually get to the 20s or 30s with my laptop). At least it is something :)

    Not sure how to check if I can access the router. How would I go about doing that?

    Antivirus and firewall I guess are stock Windows 10 stuff. Is that Windows Defender? I didn't install or change anything since the upgrade.
    If you look at network properties (where you set the DNS..) click on details. Router address is usually that of DHCP server.
    While in Network and Sharing center (in Control panel, or in Settings - network) check if you network is Private or Public. It should be Private.
    Attached Thumbnails Attached Thumbnails New windows 10 user needing help with slow internet speeds-2016_09_04_21_35_331.png  
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  7. Posts : 45
    Windows 10
    Thread Starter
       #17

    Ok, I set my network to private and I found my network connection details. There is physical address as well as some IPv4 addresses. IS one of those what you are looking for?

    Also, when I made my network private it says "Ready to Create" next to Homegroup now. Do I need to do anything with that?

    Thanks again, you are amazing!
      My Computer


  8. Posts : 30,524
    Windows 10 (Pro and Insider Pro)
       #18

    Aemon said:
    Ok, I set my network to private and I found my network connection details. There is physical address as well as some IPv4 addresses. IS one of those what you are looking for?

    Also, when I made my network private it says "Ready to Create" next to Homegroup now. Do I need to do anything with that?

    Thanks again, you are amazing!
    Setting network to private is good for now. You don't need to create Homegroup for now.
    Other thing came to mind... Does connection says "secured" ? When connecting to your network the first time, did you enter network key (password), or not. Asking this to confirm that you are not on some kind of guest network...

    IP addres of your router is something like 192.168.1.1

    Check your speed again. It may already be better.

    Here is a link to Microsoft guide for fixing network connection. I just found it now, but we worked almost all of them. If connection fail again, try the section about resetting TCP /IP.

    It's getting late here, so I will check back again tomorrow. Good luck :)
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  9. Posts : 45
    Windows 10
    Thread Starter
       #19

    I'll take a look at that site and see what I can do.

    It does say secured on my network connection.

    Thanks again and good night!
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