Losing wired connection


  1. bru
    Posts : 372
    Windows 10 Home
       #1

    Losing wired connection


    This has happened multiple times on my desktop which was upgraded to Win 10 so it is a real problem.

    The desktop is on a wired connection. At some point I will see that I have lost the internet connection. When this happens it doesn't automatically connect to wireless, it will say "Not connected" for the wireless adapter. I run diagnostics but it seems the wired adapter is (I think) disabled. I try to enable it and it says enabling>enabled but its status doesn't change. I have been able to get the wireless to connect by (I think) enabling>connecting but I want the desktop to be wired. Today a restart solved it, the wired connection was again working, but I don't want to have this keep repeating.

    Would it be related to a driver for the wired adapter? It is Realtek PCIe GBI Family Controller with driver 9.1.402.2015
      My Computer

  2. aardvark's Avatar
    Posts : 164
    Pro x64 Desktop v1607 14393.51, Home x64 Laptop v1607 14393.51
       #2

    Not sure why your ethernet is disconnecting but if you think it may be driver-related, then be advised I have a later driver than you and my ethernet never disconnects:

    Losing wired connection-driver.jpg

    FYI, I did not download that driver (from Realtek) so it must have come from Windows Update. Good luck!

    aardvark
      My Computer


  3. bru
    Posts : 372
    Windows 10 Home
    Thread Starter
       #3

    aardvark said:
    Not sure why your ethernet is disconnecting but if you think it may be driver-related, then be advised I have a later driver than you and mine never disconnects:

    aardvark
    I don't know what is causing it. It only happened since the Win 10 upgrade so the driver came to mind.
      My Computer

  4. aardvark's Avatar
    Posts : 164
    Pro x64 Desktop v1607 14393.51, Home x64 Laptop v1607 14393.51
       #4

    bru said:
    I don't know what is causing it. It only happened since the Win 10 upgrade so the driver came to mind.
    Understood, so start with trying to update your driver.

    UPDATE:
    You could also try running without your wireless adapter plugged-in or disabled (if internal) to make sure that it is not contributing to your ethernet disconnecting issue.
      My Computer

  5. zekeblue's Avatar
    Posts : 24
    Win 10 Pro x64
       #5

    Make sure your adapter settings don't allow shutting off for power savings. Device Manager -> Network Adaptors. Pick your adapter, right click, properties, power management tab.
      My Computer


 

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