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  1. Joined : May 2016
    Posts : 4
    win 10
       09 Aug 2016 #1

    Windows Quick Assist not working for me


    When I try using “Windows Quick Assist” I get the following error. (See attached screen shot.) I can see the Security Code for just a second and then the “An Error Has Occurred” (screen shot) shows, telling me to close Quick Assist and try again later. Which does not work.

    Click image for larger version. 

Name:	Capture.JPG 
Views:	45 
Size:	41.7 KB 
ID:	95121
    Last edited by Brink; 25 Sep 2016 at 08:48. Reason: fixed format
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,552
    Win 10 Pro (1607)
       09 Aug 2016 #2

    This is Quick Assist for anyone reading this:
    "an app in Windows 10 that enables two people to share a computer over a remote connection"

    https://support.microsoft.com/en-us/...s-quick-assist
      My System SpecsSystem Spec


  3. Joined : May 2016
    Posts : 4
    win 10
       09 Aug 2016 #3

    I know how to open Quick Assist. My problem is that it does not allow me to connect with another computer. See my attachment showing
    "An Error Occurred". The code needed to connect to another computer, does not show long enough on my screen to write it down or send to the person that needs the help.
    Last edited by TsgtGene; 09 Aug 2016 at 17:35.
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       09 Aug 2016 #4

    See if the Store has an update

    Make sure you're connected to the Internet when you try Quick Assist
    Review Remote settings in System Properties

    other than that ... it's a new app that might need time to mature.
      My System SpecsSystem Spec


  5. Joined : May 2016
    Posts : 4
    win 10
       10 Aug 2016 #5

    Quick Assist not listed in Windows Store. Remote settings in System Properties look ok.
    Thanks for the input. I'll give it time to mature.
      My System SpecsSystem Spec


  6. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       10 Aug 2016 #6

    TsgtGene said: View Post
    Quick Assist not listed in Windows Store. Remote settings in System Properties look ok.
    Thanks for the input. I'll give it time to mature.
    I gave it a quit try, but I stopped at using a MS account - I'll try on a different machine later.

    Try right click, run as administrator

    re maturity: Two machines had an issue with Winkey+search query for the past day. At first, it would only work if I was connected, then after KB3176495 was installed yesterday, it would not work at all. I tried the Store , DISM restorehealth, SFC, and rebuilt the search index - none helped.
    As I was reading your post, I went to search for something and out of habit used WinKey+search query
    IT WORKED!

    I'll post anything I find testing Quick Assist on another machine.
      My System SpecsSystem Spec


  7. Joined : May 2016
    Posts : 4
    win 10
       10 Aug 2016 #7

    Slartybart said: View Post
    I gave it a quit try, but I stopped at using a MS account - I'll try on a different machine later.

    Try right click, run as administrator

    re maturity: Two machines had an issue with Winkey+search query for the past day. At first, it would only work if I was connected, then after KB3176495 was installed yesterday, it would not work at all. I tried the Store , DISM restorehealth, SFC, and rebuilt the search index - none helped.
    As I was reading your post, I went to search for something and out of habit used WinKey+search query
    IT WORKED!

    I'll post anything I find testing Quick Assist on another machine.
    Thanks for responding to my Post. I have been running the program as administrator. All end with the same results, “An error has occurred”.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 4
    Win 8.1 and Win 10
       30 Aug 2016 #8

    I tried it today with the exact same results. I'll post back if I find the cause
      My System SpecsSystem Spec


  9. Joined : Oct 2013
    Posts : 17,430
    64-bit Windows 10 Pro build 15014
       30 Aug 2016 #9

    Hello Gene,

    It has been reported that clearing recent items using the method in OPTION ONE below has also helped with this Quick Assist error. You might give it a try to see if it may help you as well.

    Recent Items and Frequent Places - Reset and Clear
      My System SpecsSystem Spec


  10. Joined : Aug 2016
    Posts : 1
    Windows 10 Pro
       24 Sep 2016 #10

    Quick Assist Doesn't work under Windows 10


    I was having this same problem so i reinstall windows 10 pro Quick Assist was working fine then i went to Internet Properties to set my settings. Went back and tried Quick Assist didn't work. So i worked backward and figure out the problem, under internet properties under the advanced tab you have to make sure that the "do not save encrypted pages to disk is unchecked. If it is check the you get error. I don't see why the tech's at Microsoft didn't catch this. Well do this i you should be fine
      My System SpecsSystem Spec


 
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