Remote Assistance control problem


  1. Posts : 3,297
    Windows 10 Pro x64
       #1

    Remote Assistance control problem


    I needed to help a friend prepare his laptop for the Anniversary Update yesterday. My PC (Windows 10 Pro) and his laptop (Windows 10 Home) were both setup correctly for Remote Assistance, including Windows Firewall settings. Everything worked properly except I had no control of his laptop, either with keyboard or mouse. I could see his desktop and everything he did on it, so I was able to talk him through what needed to be done. But I could have done it all in much less time with control. Are there any special things that must be done to get control other than normal steps outlined in readily available sets of instructions online?
      My Computer


  2. Posts : 61,488
    64-bit Windows 11 Pro for Workstations
       #2

    Hello larc, :)

    If you are both using at least build 14383 or later, you could try Quick Assist to see if it may work better for you.

    https://www.tenforums.com/tutorials/5...dows-10-a.html
      My Computers


  3. Posts : 3,297
    Windows 10 Pro x64
    Thread Starter
       #3

    Brink said:
    If you are both using at least build 14383 or later, you could try Quick Assist to see if it may work better for you.
    Thanks for your reply, Brink. But we were both on 1511 for that session. The friend I was helping isn't a Windows Insider and I wasn't on my Insider box. Maybe things will be better after the Anniversary Update.
      My Computer


  4. Posts : 61,488
    64-bit Windows 11 Pro for Workstations
       #4

    It'll definitely help make remote assistant connections easier to do.
      My Computers


 

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