Windows 10: Remote Assistance control problem

  1.    28 Jul 2016 #1

    Remote Assistance control problem


    I needed to help a friend prepare his laptop for the Anniversary Update yesterday. My PC (Windows 10 Pro) and his laptop (Windows 10 Home) were both setup correctly for Remote Assistance, including Windows Firewall settings. Everything worked properly except I had no control of his laptop, either with keyboard or mouse. I could see his desktop and everything he did on it, so I was able to talk him through what needed to be done. But I could have done it all in much less time with control. Are there any special things that must be done to get control other than normal steps outlined in readily available sets of instructions online?
      My ComputersSystem Spec


  2. Posts : 22,168
    64-bit Windows 10 Pro build 16241
       28 Jul 2016 #2

    Hello larc,

    If you are both using at least build 14383 or later, you could try Quick Assist to see if it may work better for you.

    https://www.tenforums.com/tutorials/5...dows-10-a.html
      My ComputersSystem Spec

  3.    28 Jul 2016 #3

    Brink said: View Post
    If you are both using at least build 14383 or later, you could try Quick Assist to see if it may work better for you.
    Thanks for your reply, Brink. But we were both on 1511 for that session. The friend I was helping isn't a Windows Insider and I wasn't on my Insider box. Maybe things will be better after the Anniversary Update.
      My ComputersSystem Spec


  4. Posts : 22,168
    64-bit Windows 10 Pro build 16241
       28 Jul 2016 #4

    It'll definitely help make remote assistant connections easier to do.
      My ComputersSystem Spec


 

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