ipconfig shows only "Windows IP Configuration" after upgrade to Win10

Golden Rule · 30 Jun 2016

I decided to upgrade my PC from Win7 to Win10 before the free upgrade time expires. It has been a bit of a nightmare.

After the upgrade completed I have no Internet Access. I know the hardware is good because when I revert back to my image of Windows 7 I do have Internet Access.

When I type
ipconfig /all
I get only this. No ipconfig numbers at all.

Windows IPConfiguration

Host Name: MyComputerName
Primary Dns Suffix: blank
Node Type: Hybrid
IP Routing Enabled: No
WINS Proxy Enabled: No

The Ethernet card shows working properly

I uninstalled and reinstalled driver.

I ran
C:\> netshwinsock reset catalog
then I ran
C:\> netsh int ipreset reset.log
This gave me an error message
Access denied

My initial attempt to do the upgrade failed at about 44%. I googled this and removed my symbolic link that allowed me to move my user data to my D:. Google said there could be problems with that. After that the upgrade completed but I can't activate because I have no internet connection.

I suspect that deleting the symbolic link may have something to do with the problem but I don't know.

Any help would be appreciated.

Slartybart · 30 Jun 2016

I you just upgraded to Win10, the easiest way to resolve issues is to do a Clean install
as long as Win10 is activated

If you upgraded a while ago, then it's your call to troubleshoot the issue(s) or do a Clean install.

A Clean install means CLEAN.

The box is like it was when new - no extra drives, no external devices connected (mouse, keybd, monitor are the exceptions)

The only disk in the machine should be unallocated space - no partitions

Audit you system with Belarc Advisor - save the HTML report to an external drive. This gives you the keys for purchased software so you can install that software afterwards

Backup your personal data to an external drive

This is all covered in the tutorial, but some people miss some of it and have to start over or experience other issues.

Read the tutorial, ask questions, back up your data, then install Clean.

After the Clean install, let Windows Update (WU) provide all of the drivers for your devices - don't install from disc or OEM download.

Then check Device Manager for any flagged devices. Since WU did not provide the driver, you'll have to visit the OEM (either PC or Device mfgr) site to resolve it.

Then install your favorite software - weeding out any you don't use very often. This has an additional benefit of getting updated 3rd party software, much of it updated for Win10. An upgrade carries over the old versions and does it's best to make it work with compatibility - better to have updated software.

Windows 10 - Clean Install - Windows 10 Forums

Golden Rule · 30 Jun 2016

Slartybart said:

I you just upgraded to Win10, the easiest way to resolve issues is to do a Clean install
as long as Win10 is activated

Thanks for trying to help. As I mentioned in my initial post I can't get activated because I don't have an internet connection.

Slartybart · 30 Jun 2016

Golden Rule said:

Thanks for trying to help. As I mentioned in my initial post I can't get activated because I don't have an internet connection.

and so you did

Launch Command Prompt (Admin)

Method	Screen Shot
Quick Access menu Right click the Windows menu (logo) on the Taskbar Select Command Prompt (Admin) and yes to the UAC prompt

Enter slui 4
Pick your country
Phone in and activate

Golden Rule · 01 Jul 2016

Well after begging me for almost a year to upgrade it sure is making it hard.

I followed the process and entered all of the seven digit numbers. Then it said "Oh dear we can't activate" "Connect to an agent." I do. Then it says "Your call will be answered by the next agent". Then a moment later it says "Your call cannot be connected at this time." and disconnects me.

I have tried this three times with the same result each time.

Now what do I do?

Slartybart said:

and so you did

Launch Command Prompt (Admin)

Method	Screen Shot
Quick Access menu Right click the Windows menu (logo) on the Taskbar Select Command Prompt (Admin) and yes to the UAC prompt

Enter slui 4
Pick your country
Phone in and activate

Slartybart · 01 Jul 2016

Since I don't know what symbolic link you deleted or which website instructions you followed that told you to delete a symbolic link .....and since Phone activation did not work ....

I would feel more confident if you could fill in the blanks
I'm going to suggest that your rollback to Win7 .... cross my fingers ... and pray that it works after you deleted something.

Read first, ask questions
Top of page Windows 10 - Go Back to Previous Windows version

Option to use: Go back to Previous Windows from Windows 10 in Settings

Golden Rule · 01 Jul 2016

I reverted to an image I made before upgrading from Win7 to Win19 this evening. The symbolic link I deleted pointed C:\User to D:\Users.

I am trying again to upgrade without success. I have been working on this off and on for over a week now. I'm running into the same problems I had previously. I've solved many of them. And expect I will eventually again. Except the problem with the Internet connection. That one I haven't been able to solve. I called Windows tech support this afternoon and they weren't able to solve it either.

Slartybart said:

Since I don't know what symbolic link you deleted or which website instructions you followed that told you to delete a symbolic link .....and since Phone activation did not work ....

I would feel more confident if you could fill in the blanks
I'm going to suggest that your rollback to Win7 .... cross my fingers ... and pray that it works after you deleted something.

Read first, ask questions
Top of page Windows 10 - Go Back to Previous Windows version

Option to use: Go back to Previous Windows from Windows 10 in Settings

Slartybart · 01 Jul 2016

Ok, you're back on Win7, correct ?

Two things that might help are a Speccy report and a Disk Management screenshot.
Please use the methods below as they present the information in a usable fashion.

There are some known minor issues with an upgrade - AV pgms and disk schema are the two most common culprits. The inofrmation you post will help me understand if those might affect your install or if there's somethings else that catches my attention.

Speccy - Publish Snapshot of your System Specs

Disk Management screen shot

Download dmDskmgr-vg.zip (contains dmDskmgr-vg.mmc)
Open the compressed folder, dmDskmgr-vg.zip
Double click dmDskmgr-vg.mmc to launch it

Press the Open button if prompted Do you want to open this file?
Answer yes to the User Account Control prompt
Press Alt+PrtScn to grab a snapshot of just the Disk Management window
Open Paint and Ctrl+V to paste it, then save the image
Attach the image to a new post

As long as you have your personal data backed up, a clean install is preferable to an upgrade.
The only drawbacks are that you

have to reinstall 3rd party programs, which can be beneficial
copy your personal data on to the new setup
The easiest way to do this is to copy the data to an external drive - an image might not allow you to grab pieces.

Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums

As always, read through it and ask questions if there anything you're not sure about.
Thanks

Golden Rule · 03 Jul 2016

I believe this file will give you all the information you are look for. The disk info is at the very end.

Let me know if you still need me to follow your suggests.

Thanks.

Slartybart said:

Ok, you're back on Win7, correct ?

Two things that might help are a Speccy report and a Disk Management screenshot.
Please use the methods below as they present the information in a usable fashion.

Slartybart · 03 Jul 2016

Golden Rule said:

I believe this file will give you all the information you are look for. The disk info is at the very end. Let me know if you still need me to follow your suggests.
Thanks.

I don't see an attached file.

It is easier if you provide the information requested the way it was requested. Your method might provide the same information, but then I have to figure out how the information is reported.

Exmaple: Disk Management and Partition Wizard both provide disk information, but the terminology and presentation is just a bit different. I have to translate the differences - it's just a matter of which tool is more familiar to the person helping you.