1.    27 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 4
    Windows 10

    Printer visible on network but can't connect


    Hello, all.
    Any help much appreciated: just switched to Win 10. My HP wifi-connected printer shows up as a device on my network, but the printer connect wizard can't find it. Have reconnected printer a few times, restarted, etc. Still can't connect. Need to fix this one soon!
    RokeW
      My ComputerSystem Spec
  2.    27 Jun 2016 #2
    Join Date : May 2015
    Central IL
    Posts : 4,361
    Mac OS Sierra

    Did you install the software from the mfg. for the printer?
      My ComputerSystem Spec
  3.    29 Jun 2016 #3
    Join Date : Jun 2016
    Posts : 2
    Windows 10

    I would double check and reinstall the printers drivers.
      My ComputerSystem Spec
  4.    29 Jun 2016 #4
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    Quote Originally Posted by RokeW View Post
    Hello, all.
    Any help much appreciated: just switched to Win 10. My HP wifi-connected printer shows up as a device on my network, but the printer connect wizard can't find it. Have reconnected printer a few times, restarted, etc. Still can't connect. Need to fix this one soon!
    RokeW
    OK I too have an HP Printer and the way I found to do it is
    Uninstall and remove all traces of it from your system.
    Then insert the Disc that came with it and let it run
    This will install all the software.
    It will come up about either connect your printer via cable or WI-FI
    Let it do its job
    Once done you should be able to go to Apps and find it there
    Then go to Settings
    Devices
    You should find it entered there
    To test that it works ok
    Go to the 3 dots top right hand corner
    Click on it
    Scroll down to Print
    Once you click that it should open up your printer
    Also once it has installed a test page should show up
    Let us know how you get on
      My ComputerSystem Spec
  5.    29 Jun 2016 #5
    Join Date : Jun 2016
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by RokeW View Post
    Hello, all.
    Any help much appreciated: just switched to Win 10. My HP wifi-connected printer shows up as a device on my network, but the printer connect wizard can't find it. Have reconnected printer a few times, restarted, etc. Still can't connect. Need to fix this one soon!
    RokeW
    Well I had done all of the suggested steps but in wrong order. I updated router firmware, but still couldn't see printer. When I then reinstalled the new driver I had downloaded, it located the printer and all is now running fine. How complex this can get!
      My ComputerSystem Spec
  6.    30 Jun 2016 #6
    Join Date : May 2015
    Central IL
    Posts : 4,361
    Mac OS Sierra

    The router Firmware has nothing to do with this. The driver could have been the issue, it may have not been the issue.

    Some security software can also cause you to not see network devices if the software is not properly setup.
      My ComputerSystem Spec
  7.    30 Jun 2016 #7
    Join Date : Jun 2016
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by bro67 View Post
    The router Firmware has nothing to do with this. The driver could have been the issue, it may have not been the issue.

    Some security software can also cause you to not see network devices if the software is not properly setup.
    Could be, but I installed the driver first and nothing happened. After updating router firmware, reinstalling driver caused the printer to appear.
      My ComputerSystem Spec
  8.    30 Jun 2016 #8
    Join Date : May 2015
    Central IL
    Posts : 4,361
    Mac OS Sierra

    It is possible the update to the router flushed the IP Tables and any old MAC to IP stuff. At least it is working for now. Make sure that you go into system in the control Panel and turn off allowing Windows to update drivers.
      My ComputerSystem Spec
  9.    30 Jun 2016 #9
    Join Date : Jun 2016
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by bro67 View Post
    It is possible the update to the router flushed the IP Tables and any old MAC to IP stuff. At least it is working for now. Make sure that you go into system in the control Panel and turn off allowing Windows to update drivers.
    Thanks.
      My ComputerSystem Spec

 


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