Windows 10: Printer visible on network but can't connect Solved

  1.    27 Jun 2016 #1

    Printer visible on network but can't connect


    Hello, all.
    Any help much appreciated: just switched to Win 10. My HP wifi-connected printer shows up as a device on my network, but the printer connect wizard can't find it. Have reconnected printer a few times, restarted, etc. Still can't connect. Need to fix this one soon!
    RokeW
      My System SpecsSystem Spec

  2. bro67's Avatar
    Posts : 3,163
    EL Capitan
       27 Jun 2016 #2

    Did you install the software from the mfg. for the printer?
      My System SpecsSystem Spec

  3.    29 Jun 2016 #3

    I would double check and reinstall the printers drivers.
      My System SpecsSystem Spec

  4. hTconeM9user's Avatar
    Posts : 2,540
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.726
       29 Jun 2016 #4

    RokeW said: View Post
    Hello, all.
    Any help much appreciated: just switched to Win 10. My HP wifi-connected printer shows up as a device on my network, but the printer connect wizard can't find it. Have reconnected printer a few times, restarted, etc. Still can't connect. Need to fix this one soon!
    RokeW
    OK I too have an HP Printer and the way I found to do it is
    Uninstall and remove all traces of it from your system.
    Then insert the Disc that came with it and let it run
    This will install all the software.
    It will come up about either connect your printer via cable or WI-FI
    Let it do its job
    Once done you should be able to go to Apps and find it there
    Then go to Settings
    Devices
    You should find it entered there
    To test that it works ok
    Go to the 3 dots top right hand corner
    Click on it
    Scroll down to Print
    Once you click that it should open up your printer
    Also once it has installed a test page should show up
    Let us know how you get on
      My System SpecsSystem Spec

  5.    29 Jun 2016 #5

    RokeW said: View Post
    Hello, all.
    Any help much appreciated: just switched to Win 10. My HP wifi-connected printer shows up as a device on my network, but the printer connect wizard can't find it. Have reconnected printer a few times, restarted, etc. Still can't connect. Need to fix this one soon!
    RokeW
    Well I had done all of the suggested steps but in wrong order. I updated router firmware, but still couldn't see printer. When I then reinstalled the new driver I had downloaded, it located the printer and all is now running fine. How complex this can get!
      My System SpecsSystem Spec

  6. bro67's Avatar
    Posts : 3,163
    EL Capitan
       30 Jun 2016 #6

    The router Firmware has nothing to do with this. The driver could have been the issue, it may have not been the issue.

    Some security software can also cause you to not see network devices if the software is not properly setup.
      My System SpecsSystem Spec

  7.    30 Jun 2016 #7

    bro67 said: View Post
    The router Firmware has nothing to do with this. The driver could have been the issue, it may have not been the issue.

    Some security software can also cause you to not see network devices if the software is not properly setup.
    Could be, but I installed the driver first and nothing happened. After updating router firmware, reinstalling driver caused the printer to appear.
      My System SpecsSystem Spec

  8. bro67's Avatar
    Posts : 3,163
    EL Capitan
       30 Jun 2016 #8

    It is possible the update to the router flushed the IP Tables and any old MAC to IP stuff. At least it is working for now. Make sure that you go into system in the control Panel and turn off allowing Windows to update drivers.
      My System SpecsSystem Spec

  9.    30 Jun 2016 #9

    bro67 said: View Post
    It is possible the update to the router flushed the IP Tables and any old MAC to IP stuff. At least it is working for now. Make sure that you go into system in the control Panel and turn off allowing Windows to update drivers.
    Thanks.
      My System SpecsSystem Spec


 

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