New
#1
Computer sees the router but there is no connection
Computer sees the router but there is no connection - ran diagnostic ... Troubleshooting says 'One or more network protocols are missing on this computer'
This is a new computer, first set up. I am over 50. I have a satellite modem connected to a router. This setup has always provided wifi. I cannot get online when cable is run from modem to the router. I can only get internet if I plug cable directly into computer = no wifi for other devices.
How do I get these 'network protocols?'
Service providers ran tests, said hardware is working.