Windows 10: Computer sees the router but there is no connection
Computer sees the router but there is no connection
Computer sees the router but there is no connection - ran diagnostic ... Troubleshooting says 'One or more network protocols are missing on this computer'
This is a new computer, first set up. I am over 50. I have a satellite modem connected to a router. This setup has always provided wifi. I cannot get online when cable is run from modem to the router. I can only get internet if I plug cable directly into computer = no wifi for other devices.
How do I get these 'network protocols?'
Service providers ran tests, said hardware is working.
Hi over 50 and welcome to Tenforums.
over 50 said:
If you get Internet when you connect with an ethernet cable directly to your satellite modem, it sounds to me that your router is the problem. If you run a cable from modem to router and no wifi is broadcasting (you can check for wifi with a phone or tablet), then the router is the problem: either it has failed, or it needs to be setup. How old is the router? I have found that usually, when a router is starting to fail, the wifi is the first thing to go.
If you connect a cable from the router to the new computer, do you get internet?
It's quite possible that a factory reset of the router may allow you to re-set it up, and get it working, but if it's failing, it won't last long and the wifi will go out again.
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