Windows 10: Network settings and connections empty

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  1.    01 Jun 2016 #1

    Network settings and connections empty


    Hello,

    My grandpa accidentally upgraded to windows 10. And since then I have unable to connect the PC to the network.

    - Net work connections is empty
    - ipconfig is empty
    - No lights lit at the back of the PC when connecting it to the router with a Ethernet cable.
    - tethering is not working

    What should I do now?

    Many Thanks.
      My ComputerSystem Spec


  2. Posts : 2,714
    64bit Win 10 Pro ver 1703 Build 15063.608
       01 Jun 2016 #2

    Have a look at the device manager (right click on Start button) and see if there are any network devices that need attention.
      My ComputersSystem Spec

  3.    01 Jun 2016 #3

    philc43 said: View Post
    Have a look at the device manager (right click on Start button) and see if there are any network devices that need attention.
    Device manager is fine, no yellow signs.
      My ComputerSystem Spec


  4. Posts : 2,714
    64bit Win 10 Pro ver 1703 Build 15063.608
       01 Jun 2016 #4

    Do you get any clue from running the troubleshoot problems diagnostic?

    Click image for larger version. 

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      My ComputersSystem Spec

  5.    01 Jun 2016 #5

    Hello, Here are the responses when i tried troubleshooting. And another with me trying to install a lan driver.

    Upon opening the box the motherboard is a Z77 Pro-4 M.Click image for larger version. 

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      My ComputerSystem Spec


  6. Posts : 2,714
    64bit Win 10 Pro ver 1703 Build 15063.608
       01 Jun 2016 #6

    It might be worth going into the BIOS and checking that the onboard LAN is enabled.
      My ComputersSystem Spec

  7.    01 Jun 2016 #7

    philc43 said: View Post
    It might be worth going into the BIOS and checking that the onboard LAN is enabled.
    Hello!

    Wow i don't know how but the lan bios setting was set at disable. Thanks for that.

    My next issue is that it now wont access with network. I've tried with a LAN and WLAN situation. Just has the exclamation mark in the system tray icon.

    Iponfig and such are still empty.

    Next course of action?
      My ComputerSystem Spec


  8. Posts : 2,714
    64bit Win 10 Pro ver 1703 Build 15063.608
       01 Jun 2016 #8

    My guess is that now that you have enabled the LAN, W10 will then install the drivers. You may need to check that the latest W10 drivers are installed for your motherboard via the manufacturer's website but you should be good to go now or at least after one more restart.
      My ComputersSystem Spec

  9.    01 Jun 2016 #9

    philc43 said: View Post
    My guess is that now that you have enabled the LAN, W10 will then install the drivers. You may need to check that the latest W10 drivers are installed for your motherboard via the manufacturer's website but you should be good to go now or at least after one more restart.
    Well it would be fine if i would get internet access. The system tray network button has a yellow sign on it. Though for some reason it says "Network access" but i can't access the internet anyway. I've done a few restarts already
      My ComputerSystem Spec

  10.    01 Jun 2016 #10

    Try uninstalling the adapter via the device manager and let Windows install the drivers
    If this still doesn't get you connected try and update with the vendor's drivers instead
      My ComputerSystem Spec


 
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