1. Joined : May 2016
    Posts : 2
    Windows 10
       30 May 2016 #1

    Can connect to wifi when open, but not when I add a password


    Roommate moved out, so I had to get a new modem/router setup. Got everything up and running, except when I tried to password protect the wifi. I can connect to the wireless network just fine with the open, default settings, I can connect just fine if I change the network name. However, once I add a password, I get a "can't connect to this network" message when trying to connect on my laptop. I can connect to the protected network on my phone just fine, so I know the problem is with my laptop itself, rather than the router/network. I have tried plugging in to the router with a cord and logging into the wifi network while wired in, I have checked the drivers for the network adapter (through Windows and Driver Talent), I have run the network troubleshooter and reset the adapter, I have turned off all the devices and restarted in order (modem, router, laptop). My boyfriend did a USB boot of xubuntu (beyond my technical expertise), and the laptop connected to the protected wifi just fine, pinpointing the issue to being Windows itself. Any other recommendations before reinstalling Windows?

    System Manufacturer/Model Number HP ENVY dv4
    OS Windows 10
      My System SpecsSystem Spec


  2. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       30 May 2016 #2

    Hi windowswonders and welcome to Tenforums.
    Since the thing *will* connect in the Linux environment, I will guess that it has something to do with WPA/WPA2, AES or TKIP encryption; your Windows drivers not being compatible with whatever you have for your encryption setup within your router. Try changing the encryption in the router and see if that doesn't help. Also, have a look on the HP support site for whatever NIC you have in your system. Chances are, HP have a custom NIC driver for your card.
    That's all I can think of; hope it helps.

    EDIT: You can have a read here for more info:
    The Difference Between Wi-Fi Security Protocols: WPA2-AES vs WPA2-TKIP

    .
      My System SpecsSystem Spec


  3. Joined : Nov 2013
    Toronto
    Posts : 4,288
    Win 10 Pro x64
       31 May 2016 #3

    If you are using the same SSID for protected and non- protected network, try right-clicking on the SSID and select "Forget this network", then try connecting again with a password.
      My System SpecsSystem Spec


  4. Joined : May 2016
    Posts : 2
    Windows 10
       31 May 2016 #4

    Thanks


    Ugh, I feel like an idiot. I could have sworn I tried all the different encryption options, but here I am, on the protected network after switching to TKIP + AES. Thanks for making me going through the motions!
      My System SpecsSystem Spec


  5. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       31 May 2016 #5

    windowswonders said: View Post
    Ugh, I feel like an idiot. I could have sworn I tried all the different encryption options, but here I am, on the protected network after switching to TKIP + AES. Thanks for making me going through the motions!
    No problem! Happens to the best of us. One time I spent an hour trying to get a laptop to connect to a wireless-n SSID, when the NIC would only do G. Yeah, I needed more coffee that day........

    Glad you got it sorted! Please mark the thread as solved. Cheers!
      My System SpecsSystem Spec


 


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