Windows 10: "Network cable unplugged" - but it is plugged in..

  1.    21 May 2016 #1

    "Network cable unplugged" - but it is plugged in..

    Hoping some of the Windows ninjas can help.

    Running Windows 10 Pro on a Dell XPS 8500 desktop/tower. Hard wired Ethernet from Dlink router to PC.

    Had been working great for months. But all of a sudden (yesterday) - getting this message from "Net Connections." Ethernet, network cable unplugged (Realtek PCIe GBE Family Controller). It's strange because it had been working. The PC has WIFI so it's connecting that way.

    Here's what I tried so far:

    1. Plugged in Ethernet directly from cable modem. Same error.
    2. Connected another device to router. It works.

    Seems like it's some kind of issue with PC itself - either hardware failure or driver corruption ? Would there be a problem with deleting the Realtek PCIe GBE Family Controller in the Control Panel>Network and Internet > Network Connections - restarting and see if that fixes the issue.

    Any other suggestions?

    Click image for larger version. 

Name:	Capture.PNG 
Views:	2 
Size:	21.0 KB 
ID:	80978
      My ComputerSystem Spec

  2.    21 May 2016 #2

    Hi you can certainly try uninstalling the driver & restarting. (Note, there is an option to also delete the driver, which means your PC has to download it again if you choose that as compared with installing from the driver already stored on you PC).

    Presumably you've tried swapping the cable & router connection?
    Last edited by dalchina; 21 May 2016 at 16:12.
      My ComputerSystem Spec

  3. bro67's Avatar
    Posts : 4,932
    Mac OS High Sierra 10.13.5
       21 May 2016 #3

    Possible bad cable bad port on the gateway or a bad NIC on the computer. Drivers have been an issue with 10 for a while.
      My ComputerSystem Spec

  4.    21 May 2016 #4

    Try the drivers from Realtek:

    Top entry in the table is for Windows 10.
      My ComputerSystem Spec

  5.    21 May 2016 #5

    Thanks everyone. One last question....

    * If I delete the Realtek Ethernet driver - is there a danger it would knock out the WIFI connection, too? That would be bad...

      My ComputerSystem Spec

  6.    21 May 2016 #6

    It should not affect WiFi.
      My ComputerSystem Spec

  7.    21 May 2016 #7

    Thanks everyone! Great forum we have here!

    Finishing up on an important piece of work tonight - but will try this tomorrow and see what happens.

      My ComputerSystem Spec

  8. bro67's Avatar
    Posts : 4,932
    Mac OS High Sierra 10.13.5
       22 May 2016 #8

    No there is not, since you will be reinstalling the driver and device. You can save your connection info by doing this. Wireless Network Profile - Backup and Restore Windows 10 - Windows 10 Forums

    Always check the Tutorials. Brink has covered pretty much every contingency that could happen.
      My ComputerSystem Spec

  9.    22 May 2016 #9

    Thank you everyone!! You fixed it!

    Uninstalled the Ethernet connection/driver - restarted - and boom - it works again! Guess the driver got corrupted somehow. At least fixing it was easy (with the guidance of this forum! Thanks1

    Click image for larger version. 

Name:	Capture.PNG 
Views:	2 
Size:	19.9 KB 
ID:	81166
      My ComputerSystem Spec

  10. bro67's Avatar
    Posts : 4,932
    Mac OS High Sierra 10.13.5
       22 May 2016 #10

    Make sure that you disable Windows from updating the driver.
      My ComputerSystem Spec


Related Threads
So recently I tried to connect my Acer Aspire V 15 laptop into a screen using HDMI. The video worked, but the audio did not play through the tv speakers. I tried... different screen Different HDMI cable Restarting Reinstalling Audio/Video...
i don't know if i am missing something or it is a bug on w10. i click "add new bluetooth device" and then i can pair a lumia, ok. i can see my phone in "join personal area network" window. if i try to pair the phone from "join personal area...
Ever since I updated to windows 10 any time I do a restart my network adapter is stuck on Identifying network. If I do a shut down and cold start it works fine. I cannot figure out what the problem is. When I try to update the driver it tells me...
I do have my WiFi internet working, I can access internet all right. But if I go to Windows 10 Settings and then try to open "Network & Internet", it takes forever and it does not load. While that happens, performance temporarily decreases, even...
I have a unique situation and I haven't been able to find the answer. I have set up an ad hoc network on the "host" computer (i.e. the netsh "hostednetwork" computer) so that I can remote into the host computer using another computer ("client" PC)....
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 11:10.
Find Us