Windows 10: Internet connection speed challenge Solved

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  1. Posts : 195
    Win 10 64bit with AU
       18 May 2016 #1

    Internet connection speed challenge


    When using wireless internet our 2 Dell laptops are getting download speeds of around 1.4Mbps. (we have a service that offers up to 24Mbps speeds).

    Using the same wireless internet, my linx tablet gets a speed of 15Mbps, ten times as fast.

    When we connect a laptop to the router using the ethernet cable we can also get that 15Mbps.

    So the challenge appears to us to be around using the Dells with a wireless connection.

    The network and Bluetooth drivers are the correct ones for Windows 10.

    Can anyone suggest how we might resolve this please (and if there are things needing to be checked or settings changed, please explain exactly where to find them as chances are I won't know ).

    Thanks
      My ComputerSystem Spec

  2.    18 May 2016 #2

    What's the make/model of Dell laptops? Are you sure you have the correct "supported" wifi drivers? Do you know what wifi speed those Dell laptops are using.....ie...G, N or AC? G is the slowest and AC is the latest and fastest type. Most commonly N is used and N comes in various speeds.
      My ComputerSystem Spec


  3. Posts : 3,222
    10.5 Home 1803 x64
       18 May 2016 #3

    I have deleted all network protocols, but IPv4, disabled IPv6, LMHOSTS Lookup and NetBIOS, setup IP and DNS manually. Getting 10's WiFi up to speed is a real challenge. This my WiFi vs LAN, next to the router.
    Attached Thumbnails Attached Thumbnails capture_05182016_130744.jpg   capture_05182016_130917.jpg  
      My ComputerSystem Spec


  4. Posts : 195
    Win 10 64bit with AU
    Thread Starter
       18 May 2016 #4

    Plankton said: View Post
    What's the make/model of Dell laptops? Are you sure you have the correct "supported" wifi drivers? Do you know what wifi speed those Dell laptops are using.....ie...G, N or AC? G is the slowest and AC is the latest and fastest type. Most commonly N is used and N comes in various speeds.
    Didn't include model details as it's in my system spec (Inspiron 15 3521).

    Used 'Update Driver Software' option in Device Manager for network adapters and Bluetooth and got a message saying Windows considered I had the best drivers already.

    G, N or AC ... ???? As I said in my original post, anything technical and I need to know where to find it please.
      My ComputerSystem Spec


  5. Posts : 195
    Win 10 64bit with AU
    Thread Starter
       18 May 2016 #5

    TairikuOkami said: View Post
    I have deleted all network protocols, but IPv4, disabled IPv6, LMHOSTS Lookup and NetBIOS, setup IP and DNS manually. Getting 10's WiFi up to speed is a real challenge. This my WiFi vs LAN, next to the router.
    I haven't made any changes like these (wouldn't know how to).

    On both laptops, sitting a few feet from the router, we get around 1.4 - 1.5Mbps on wireless, ten times this on an Ethernet connection. On linx tablet, sitting right next to a laptop, we get 15Mbps on wireless.

    So 15Mbps on W10 is potentially possible it seems...
      My ComputerSystem Spec

  6.    18 May 2016 #6

    If its any help, i have the same laptop, these are the driver details for my WiFi (I get 35 down via WiFi)

    Click image for larger version. 

Name:	wifidriverpic.JPG 
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ID:	80440
      My ComputerSystem Spec


  7. Posts : 4,798
    Win 10 Pro x64
       18 May 2016 #7

    SaggyMaggyPoo said: View Post
    When using wireless internet our 2 Dell laptops are getting download speeds of around 1.4Mbps. (we have a service that offers up to 24Mbps speeds).

    Using the same wireless internet, my linx tablet gets a speed of 15Mbps, ten times as fast.

    When we connect a laptop to the router using the ethernet cable we can also get that 15Mbps.

    So the challenge appears to us to be around using the Dells with a wireless connection.

    The network and Bluetooth drivers are the correct ones for Windows 10.

    Can anyone suggest how we might resolve this please (and if there are things needing to be checked or settings changed, please explain exactly where to find them as chances are I won't know ).

    Thanks
    This may not be an actual solution but most of the time it's also a factor. Is your Bluetooth always enabled? I asked because I remember some time ago I was having an interference issue between my wifi and Bluetooth signals. My wifi signal is being blocked by Bluetooth and I can hardly connect to the wifi. When I turned Bluetooth off , my wifi connection ramped up.

    Also, try going to Dell support site and download updated drivers directly from there. I noticed that there are Windows 10 drivers for you laptop and the latest update for your network driver was just this month.

    Click image for larger version. 

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    http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-3521/drivers/advanced?

    os=wt64a
      My ComputerSystem Spec


  • Posts : 195
    Win 10 64bit with AU
    Thread Starter
       18 May 2016 #8

    paulsalter said: View Post
    If its any help, i have the same laptop, these are the driver details for my WiFi (I get 35 down via WiFi)

    Click image for larger version. 

Name:	wifidriverpic.JPG 
Views:	8 
Size:	81.6 KB 
ID:	80440
    That's the one we've got Paul.
      My ComputerSystem Spec


  • Posts : 195
    Win 10 64bit with AU
    Thread Starter
       18 May 2016 #9

    badrobot said: View Post
    This may not be an actual solution but most of the time it's also a factor. Is your Bluetooth always enabled? I asked because I remember some time ago I was having an interference issue between my wifi and Bluetooth signals. My wifi signal is being blocked by Bluetooth and I can hardly connect to the wifi. When I turned Bluetooth off , my wifi connection ramped up.

    Also, try going to Dell support site and download updated drivers directly from there. I noticed that there are Windows 10 drivers for you laptop and the latest update for your network driver was just this month.

    Click image for larger version. 

Name:	dellinspiron.PNG 
Views:	2 
Size:	41.1 KB 
ID:	80444


    http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-3521/drivers/advanced?

    os=wt64a
    We don't usually have Bluetooth enabled as we have no need for our laptops to communicate with each other or with anything else.

    I will have a look at the Dell website again. I looked earlier today and that driver didn't show for my Service Tag (but ours - like Paul's above - is Dell Wireless 1703 and the driver is for 1704/1708 so maybe not for us?)
      My ComputerSystem Spec

  •    18 May 2016 #10

    have a look at this setting, trying to remember but there was something i changed and i think it was this
    initially it was set to 20 only, which gave me slow speeds

    Click image for larger version. 

Name:	wifisetting.JPG 
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Size:	44.7 KB 
ID:	80459
      My ComputerSystem Spec


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