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  1.    20 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 7
    Windows 10 Pro

    One or more network protocols are missing on this computer


    One or more network protocols are missing on this computer.
    Windows Sockets registry entries required for network connectivity are missing.

    Click image for larger version. 

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    Site I'm trying to access: http://www.accaglobal.com/

    What I have tried:
    • Windows 10 troubleshooting fix with administrator privilege
    • Disabled, then enabled network adapter
    • Uninstall BitDefender (did not have BitDefender prior)
    • @ elevated command prompt
      • netsh winsockreset
      • netsh int ipv4 install
      • netsh winsock reset catalog
      • netsh int ip reset reset.log
      • Code:
        ipconfig /flushdns
        ipconfig /registerdns
        ipconfig /release
        ipconfig /renew
        netsh winsock reset catalog
        netsh int ipv4 reset reset.log
        netsh int ipv6 reset reset.log
        pause
        shutdown /r

    • Disabled NetBIOS over TCP/IP


    I think that should be all.

    I can use the internet just fine, it's just that one site that I cannot access:
    Click image for larger version. 

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ID:	75870

    Thanks in advance!
    Last edited by Skyferia; 20 Apr 2016 at 23:19.
      My ComputerSystem Spec
  2.    20 Apr 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    A 'so I don't have to think about it too much' approach is to use Tweaking.com's Repair tool (free).

    This has a very cautious approach - unless you skip all the stages, which you can - then a set of repair options in which you tick what you want - in this case 'Network Repair'.
    Tweaking.com - Windows Repair Free/Pro

    It's worth keeping to hand.

    Fixed my protocol problem which occurred when my PC was supposedly doing nothing over lunch.

    Otherwise you may have a System Restore point you can use. (System Restore is off by default in Win 10, different to previous editions).

    Feel free to search the forum- many threads similar. 'missing protocol' =>
    Click image for larger version. 

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      My ComputerSystem Spec
  3.    20 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 7
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by dalchina View Post
    A 'so I don't have to think about it too much' approach is to use Tweaking.com's Repair tool (free).

    This has a very cautious approach - unless you skip all the stages, which you can - then a set of repair options in which you tick what you want - in this case 'Network Repair'.
    Tweaking.com - Windows Repair Free/Pro

    It's worth keeping to hand.

    Fixed my protocol problem which occurred when my PC was supposedly doing nothing over lunch.

    Otherwise you may have a System Restore point you can use. (System Restore is off by default in Win 10, different to previous editions).
    Thanks for that software, I never knew one such as that existed! It however did not fix the problem.

    Perhaps I should be a bit more detailed with my issue to narrow down things a bit and update the first post to make it clearer:
    Click image for larger version. 

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    It's only that one site. I can use the internet for any other sites just fine. I was wondering if it is ISP block. What is your opinion?

    I should have added this earlier:
    Click image for larger version. 

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Views:	2 
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ID:	75887

    Good to hear it fixed your problem. As for System Restore, I have no restore point(s) as as you said it was disabled.

    Also tried:
    • netsh winsock reset catalog (resets winsock entries)
    • netsh int ip reset reset.log
    Last edited by Skyferia; 20 Apr 2016 at 23:18.
      My ComputerSystem Spec
  4.    21 Apr 2016 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Ah, sorry.. just one site. Missed the important bit! Hmm. I've seen the report of protocols missing too often..

    Unless it's possible somehow that that the site can only be accessed by ipv6 and ipv6 is broken compared to ipv4, and I have no idea if that would make any sense, why would Windows be giving such an error report? (Just thinking aloud...what could possibly explain the report).

    If the ISP were blocking it I wouldn't expect that report from Windows. The site is accessible to me.

    Have you tried both IE & Edge? (Doubt that will make any difference) Using another device?

    Ok, ping mail.accaglobal.com => 213.39.107.151
    and
    ping accaglobal.com => 157.203.48.100

    You can try that and see what you get- 100% data loss for me. (But same with tenforums, unexpectedly).
    Last edited by dalchina; 21 Apr 2016 at 02:21.
      My ComputerSystem Spec
  5.    21 Apr 2016 #5

    the / at the end of the ping command might be what's causing you the issues with your test there...

    doing ping accaglobal.com here shows it's IP address as 157.203.48.100 but it's unreachable when pinged.
      My ComputerSystem Spec
  6.    21 Apr 2016 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Oops- trying to do it too quickly.

    If you had it blocked in your hosts file you wouldn't get that report.

    Idea: thinking a bit outside the box maybe- you could try accessing it using a free VPN.
    No guarantees!
    Last edited by dalchina; 21 Apr 2016 at 02:20.
      My ComputerSystem Spec
  7.    21 Apr 2016 #7
    Join Date : Jul 2015
    Posts : 3,813
    10 Pro

    Quote Originally Posted by Wullail View Post
    the / at the end of the ping command might be what's causing you the issues with your test there...

    doing ping accaglobal.com here shows it's IP address as 157.203.48.100 but it's unreachable when pinged.
    That isn't really unexpected though. Many websites firewall (most perhaps) will drop ping requests including this forum. I would drop ping requests also as it is pretty much good policy afaik.

    Are you trying to access www.accaglobal.com or accaglobal.com as the former (with the www) seems to resolve to a geographical location based (perhaps) on where I am (western Europe)

    Not sure if that is interesting but maybe...

    Code:
    C:\WINDOWS\system32>ping www.accaglobal.com
    
    Pinging acca-prod-ElasticL-18WD6MAVY6INF-515346351.eu-west-1.elb.amazonaws.com [54.195.253.35] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    
    Ping statistics for 54.195.253.35:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    
    C:\WINDOWS\system32>ping accaglobal.com
    
    Pinging accaglobal.com [157.203.48.100] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    
    Ping statistics for 157.203.48.100:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    
    C:\WINDOWS\system32>
      My ComputerSystem Spec
  8.    21 Apr 2016 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    I get the same for http://www.accaglobal....

    I was wondering about this:
    http://answers.microsoft.com/en-us/i...3641b20?auth=1

    - but what I can't grasp is why Windows might report such an error for only 1 site.
      My ComputerSystem Spec
  9.    21 Apr 2016 #9
    Join Date : Oct 2014
    Trnava
    Posts : 2,949
    10.4 Home 1709 x64

    What happens, when you copy/paste any of those into your browser?

    79.125.19.206
    54.247.68.144
    54.195.253.35
    54.75.241.74
    54.246.111.52
    54.217.250.42
    54.217.236.48
    54.195.251.117

    If it is not blocked by HOSTS, firewall or AV, you might try changing DNS severs.
      My ComputerSystem Spec
  10.    21 Apr 2016 #10
    Join Date : Apr 2016
    Posts : 7
    Windows 10 Pro
    Thread Starter

    I don't get it -- it works now. I did nothing (related) since my last post.
    See below (without and without proxy/vpn):
    Click image for larger version. 

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ID:	75936

    Any idea what happened beforehand? I'll mark as solved after.
    Last edited by Skyferia; 21 Apr 2016 at 06:20.
      My ComputerSystem Spec

 
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