1.    03 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 3
    Microsoft Windows 10 Home

    Internet Access "Limited" After Sleep-Mode or Reset


    Hi!
    I own an HP laptop running on windows 10. Since I got it back in December, I've had the unresolved issue as follows:

    Whenever the laptop is starting up, be that from sleep mode or powering it on from off, it connects automatically to my home network, as it should, but with a "Limited" connection. The only way to resolve the issue is to disconnect and reconnect, and it is fine until the laptop is closed or shut down.

    As you can imagine, this got rather tedious rather quickly.

    This is the only device in my house with this issue, among phones, tablets, gaming systems, and other laptops/desktops.

    Any help or solutions are appreciated!

    Things I've tried:
    Resetting the computer (duh.)
    Resetting my router.
    Replacing my router and modem (This was for an unrelated issue, but it was done regardless)
    Clearing and re-inputting my home network settings
    Resetting the router like 30 more times
    Joining this forum!

    Please help.
      My ComputerSystem Spec
  2.    03 Apr 2016 #2
    Join Date : May 2015
    Central IL
    Posts : 4,367
    Mac OS Sierra

    Typical with the HP's when they come out of S3 state. This has been an ongoing issue since XP SP3

    See this about troubleshooting the sleep states. Investigate Windows sleep states with the PowerCfg command - TechRepublic

    HP info that they know about this being a big problem HP PCs - Sleep and Hibernate Issues (Windows¬*10,¬*8) | HP¬ģ Customer Support
      My ComputerSystem Spec
  3.    03 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 3
    Microsoft Windows 10 Home
    Thread Starter

    Quote Originally Posted by bro67 View Post
    Typical with the HP's when they come out of S3 state. This has been an ongoing issue since XP SP3

    Thank you for the info and links, but I don't think this is the issue- it isnt just with hibernation/sleep... it's any form of ceasing the computer operations, including turning it on (from being off) or resetting it.

    If no other solutions come up, I'll keep what you said in mind, but even the HP link deals with exclusively sleep-mode issues, none of which involve connectivity.
      My ComputerSystem Spec
  4.    03 Apr 2016 #4
    Join Date : May 2015
    Central IL
    Posts : 4,367
    Mac OS Sierra

    That is the issue. It has been known about since XP SP3. ACPI is not getting the proper IRQ info between Windows and the hardware.

    That is why I never use sleep on computers. I just let it run all day, until I am done and then shut down when I go to bed.
      My ComputerSystem Spec
  5.    03 Apr 2016 #5
    Join Date : Feb 2014
    Posts : 487

    Yeah, some of us have the same problem with HP laptops, but unfortunately we've been unable to cure it other than toggling Wi-Fi on/off every time it does it (I.E. Airplane mode or Wi-Fi on/off) in order to get internet connection again.

    Was fine with Windows 8.1, so I'm not sure what was changed in Windows 10. Like you say, it's not just when coming out of sleep (although I do have my suspicions that it's sleep/power saving mode related somehow).
      My ComputerSystem Spec
  6.    03 Apr 2016 #6
    Join Date : May 2015
    Central IL
    Posts : 4,367
    Mac OS Sierra

    It was like that with XP SP3, when Microsoft screwed around with the ACPI, to try and tweak more performance, without sacrificing Battery time.
      My ComputerSystem Spec
  7.    04 Apr 2016 #7
    Join Date : Apr 2016
    Posts : 3
    Microsoft Windows 10 Home
    Thread Starter

    Quote Originally Posted by ARC1020 View Post
    Like you say, it's not just when coming out of sleep (although I do have my suspicions that it's sleep/power saving mode related somehow).
    I'm not entirely sure how the issue could be a sleep mode or power saving mode issue if it occurs in a computer that never enters sleep or enters PS mode. It would seem more like an issue with the connection functions, since anything that disrupts a continuous connection (Be that sleep, powering down, etc) triggers it to happen.

    Oh well, I guess. I'll mark this as solved, since the solution seems to be "No solution exists."
      My ComputerSystem Spec

 


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