Windows 10: No internet access

  1.    01 Apr 2016 #1

    No internet access

    Hi there,

    Today I upgrade my os from windows7 to windows 10. Installation was success. Already in this system there was AVG antivirus 2014 installed. The Internet was working fine and wireless network was also working.

    Then I updated the antivirus with AVG pro the latest one and while installation it showed installation error msg. Then I uninstalled AVG antivirus pro and 2014 both versions. After restarting the laptop, the wireless network is working fine. It is showing the status connected. But internet is not working.

    Other laptop and phone are able to access the network with same wireless network.

    Kindly assist me resolving this issue. Let us know if any more details are required.

    Thanks and regards,
    Gopi Krishna T
      My ComputerSystem Spec

  2. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       01 Apr 2016 #2

    Suggestion :

    Run a system restore. Pick 2 to 3 days ago as your restore point.
    System Restore Windows 10

    Once done, please check.................

    1. if you have internet at all.
    If yes, one problem solved.

    2. see if AVG 2014 is still installed and running.
    If yes, uninstall it > reboot > then install AVG Pro.
    After that, see if you still have internet connection.
      My ComputerSystem Spec


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