"Ethernet" doesn't have a valid IP Configuration

ericvangs14 · 29 Mar 2016

Hello.

I have been trying to fix this for the last 4-5 hours with no luck. I swear the computer was working fine just a few days ago. This evening, there's a yellow warning triangle above my internet icon.

Setup:
Centurylink DSL connected to Netgear Nighthawk
3 desktop computers all hardwired to router (2 of which are fine, 1 has no connection)

Was able to get into safe mode with networking (network was still dead)
Performed virus scan found a few trojans, deleted. Reset still no connection.
Performed IP Reset. Was successful.

Performed diagnostic:
Problems Found
"Ethernet" doesn't have a valid IP Configuration

C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-46OMBFD
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 6C-F0-49-58-51-5B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::adb9:474c:f0ec:4606%15(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.70.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 258797641
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-DF-2A-94-6C-F0-49-58-51-5B
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TorGuard TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-C0-87-05-0E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

*********************************
Details about network adapter diagnosis:

Network adapter Ethernet driver information:

Description . . . . . . . . . . : Realtek PCIe GBE Family Controller
Manufacturer . . . . . . . . . : Realtek
Provider . . . . . . . . . . . : Realtek
Version . . . . . . . . . . . : 7.6.820.2009
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem1.inf
Inf File Date . . . . . . . . . : Friday, September 18, 2009 6:53:58 AM
Section Name . . . . . . . . . : RTL8168D.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_03
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14

********************************
C:\WINDOWS\system32>netsh winsock reset
The system cannot find the file specified.

**********************************

Can someone help me figure out if I might have deleted a winsock? Registry key?

I really don't want to do a reset and potentially lose files, Starcraft, Fallout 4, ect...

Thank you so much.

~Eric

Digital Life · 30 Mar 2016

Have you tried rebooting your router and checking your cables, For some reason your not getting a IP.

Try running Troubleshooting By pressing the Windows Key + S and type or paste Troubleshooting then under Network and Internet click on Connect to the Internet and follow the prompts.

Or you could always try your other Ethernet adapter and see if that works.

BorisTheAnimal · 30 Mar 2016

Hello Eric.

Just noticed that in your paste of "ipconfig /all" that your computer has an IP address of 169.254.x.x and that means that your computer is having an issue getting an IP from the DHCP server.

To simply break it down, it basically means that your computer is asking for an IP address but there's no one to answer the call.

Berton · 30 Mar 2016

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 6C-F0-49-58-51-5B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::adb9:474c:f0ec:4606%15(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.70.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 258797641
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-DF-2A-94-6C-F0-49-58-51-5B
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

.
I also see there is no entry for Default Gateway, should be.

ericvangs14 · 30 Mar 2016

Thanks everyone for looking.

@sml156
all 3 computers are hard wired to the Netgear. 2 of them work, this 3rd one doesn't for some reason (and it just recently happened which I can't explain). It's crappy cause this is my workhorse where I play games, do photo and video editing too. Blah...

I did reset the modem and router last night and no change. The cat5 cable is fine and the port is blinking as it should in the back. I'll try the Window + S Troubleshoot tonight after work.

@Boris
The computer is asking the router for an IP assignment but not getting one? Is there a reason why the other 2 would be fine and this one not? Is there some setting (missed Protocol, deleted/stopped service, something local) that I can check on the computer?
@Berton
How do I get the default gateway to populate?

I appreciate your advice.

~EV

Berton · 30 Mar 2016

ericvangs14 said:

@Berton
How do I get the default gateway to populate?

This is my ipconfig /all:
Attachment 72250
Some of the other entires on yours don't look right, i.e. those beginning with fec. It may be necessary to Uninstall your Network Adapter in Device Manager [save the files] then reboot, see if it reinstalls properly.

BorisTheAnimal · 30 Mar 2016

If you ping localhost, what happens? If you ping 127.0.0.1, what happens?

Digital Life · 30 Mar 2016

Have you tried your other Ethernet adapter to see if that works

Is it possible to swap the Ethernet cable from a working computer to the non working one.

Give the non working computer a static IP in the same subnet as the other computers

ericvangs14 · 30 Mar 2016

Thanks again guys.

I tried every kind of troubleshoot Win10 has. All lead to invalid IP.

I switched the cable to one of the "good" feeds from the router to check in case it was a faulty cable/connection, and still same result.

Here is the log from the PING from what Boris requested;

Oh, and Ethernet 2 isn't a real physical adapter. It's just my VPN (TorGuard) obviously which I can't get to atm.

*******************
C:\WINDOWS\System32>ping localhost
Ping request could not find host localhost. Please check the name and try again.

C:\WINDOWS\System32>ping 127.0.0.1

Pinging with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for ??£:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\WINDOWS\System32>
C:\WINDOWS\System32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-46OMBFD
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 6C-F0-49-58-51-5B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::adb9:474c:f0ec:4606%15(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.70.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 258797641
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-DF-2A-94-6C-F0-49-58-51-5B
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TorGuard TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-C0-87-05-0E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
****************************

For what it's worth, I hate Windows 10. My Windows 7 was working just fine. After the upgrade, I've never been able to sign back into my Homegroup, I can't access the other 2 desktops and 1 laptop on my network, I have issues with Cortana (inoperable) and built-in admin/guest user stuff gives me grief.

Any other thoughts? Otherwise, I'm going to start backing up everything and do a reset. I'm almost certain it's a setting or service somewhere that's off.

Gratitude.

~Eric

BorisTheAnimal · 31 Mar 2016

What you could of course do is to give the computer an IP address, to do it I would recommend that you first check the IP addresses of the other computers just so that you won't run into other problems!

on the computers that have internet access:
- cmd -> ipconfig /all -> take note of IP address, subnet mask and default gateway.

on the computer that is having issues:

Right click on the network icon in the bottom left corner
Select "Open Network and Sharing Centre"
Click on the name of your connection
In the window that appears, click on properties under the activity section
In the new window, highlight Internet Protocol Version 4 and click the properties button.
Click/Check the radio button "Use the following IP address:".
Fill in the fields and recheck the numbers!

If you still get the error after doing the above then there's an issue with the hardware.