Issues with Devolo duo


  1. ASAPJul
    Posts : 2
    Win 10
       New #1

    Issues with Devolo duo


    Hello everyone,

    I have been using Devolo duo 500 wifi for 3 months without any issues but it suddenly stopped working yesterday.

    The wifi appears on all my devices (laptop, tablet, phones) and all are connected to it but none can access Internet.
    On my PC, when I tried to troubleshoot problems, it said that "one or more network protocols are missing". I googled that and tried several fixes (command prompt netsh thing / verifying that ipv4 was getting an IP automatically...) but they didn't work.

    I tried to pair the plugs again, no success either.

    Now a few things that I noticed and found weird:
    - The Wifi Plug does not appear on Devolo Cockpit, yet my TV, which is plugged via ethernet on the Wifi CPL is working...
    - Yesterday, Internet stopped working on the mac desktop computer (which is plugged directly to the box via ethernet) as long as the ethernet cable linking the first Devolo CPL to the box was plugged. When I removed the ethernet linking the CPL to the box, everything worked again on the desktop (the TV stopped working but that make sense).

    Any idea what the issue might be ?

    PS: Sorry for my english, it's not my native language

    Many thanks in advance,
    J
      My Computer
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  3. swarfega
    Posts : 7,254
    Windows 10 Pro 64-bit
       New #2

    For your PC, why not plug an ethernet cable from the Devolo into the PC so you have a solid connection?
      My Computers
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  4. ASAPJul
    Posts : 2
    Win 10
    Thread Starter
       New #3

    Technically because the table on which my laptop is too far from the devolo (and moving the devolo would mean loosing the TV).

    But anyways, I did pay for a wifi device to have the wifi, not to plug an ethernet cable. And also everything was working fine until yesterday...
      My Computer
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