Ethernet connection on USB 3.0 randomly disconnects

  1.    17 Mar 2016 #1

    Ethernet connection on USB 3.0 randomly disconnects

    Long time with this issue and very frustrated
    My laptop is a Dell XPS 13 running Windows 10 64-bit. I just upgraded from Windows 8 hoping that would solve my issue but it did not. I even re-imaged my PC and the issue remained so I think it must be hardware related, right?
    My problem is that my ethernet connection via the USB gigabit adapter randomly disconnects. The only way to re-establish the connection is to reboot. When I reboot, it takes about 5 minutes before my login screen appears and I can get back to work.
    I have worked with Dell Premium support and they have not been able to find the cause.
    I have updated all my drivers multiple times.
    I have tried adapters with different chip sets and the issue remains.
    I have tried disconnecting my USB devices and only use the ethernet adapter and the issue remains.
    I have tried disabling suspecting plug-ins and add-ins and can't find anything that resolves the issue.
    I have tried using the event log to trace what may be happening and can't find anything useful. I'm not totally clear on what to look for, however.

    Can anyone offer some guidance on how to troubleshoot this issue more effectively?
      My ComputerSystem Spec

  2. Posts : 167
    Windows 10 Ent, Pro & Home
       17 Mar 2016 #2

    Have you changed the Ethernet cable and/or used a different Jack/Port to the switch or router?
      My ComputerSystem Spec

  3.    17 Mar 2016 #3

    wyldman68 said: View Post
    Have you changed the Ethernet cable and/or used a different Jack/Port to the switch or router?
    I have an Apple Airport Extreme router. I have switched the cables between my iMac and my Dell laptop. The iMac continues to run fine and the Dell continues with the issue.
      My ComputerSystem Spec


Related Threads
Hi guys. Since installing the recent updates for Windows 10, every now and then my Wifi will just disconnect... Turning it back on is as simple as clicking on the Internet icon and clicking "connect" again, though I'm a gamer and when the...
So I have continually had an issue with the network connection dropping. Only way to get it back is to restart. Starting with the first preview build I installed this was an issue. I have tried disabling IPV6. I have disabled power management in the...
Wireless Disconnects Randomly in Network and Sharing
So i have been having a queer issue with my wireless adapter, it is a NETGEAR A6200 WiFi Adapter. After downloading windows 10 i re downloaded drivers and updated them just in case but i am having a reoccurring issue of the adapter itself being shut...
Hello, I am running windows 10 pro x64 and I have a problem with my keyboard, which suddenly stops working, especially when entering a game like Rift or Skyforge. Few minutes after I join it just shuts down and I have to restart the PC. I tried win...
So, firstly I would like to say that I'm sure most of you have at least heard of this issue if you have never directly dealt with it yourself. This did not just start happening after I upgraded to Windows 10; in fact, it followed me from 7 to 8 to...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 05:41.
Find Us