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  1.    08 Mar 2016 #1
    Join Date : May 2015
    Posts : 63
    Win 10 TP

    Printer port confusion


    Since upgrading to Win 10 from release date, my wifi printer (Epson XP-215) worked fine until a few weeks ago, when the printer showed 'offline' and the connection could not be restored. Thinking it was a printer problem, I called Epson support and they talked me through a lengthy procedure of removing and re-installing the printer. It worked fine for a couple of weeks and then the same thing happened again. This time I found my own way to remove and re-install the device. However, after a week or two, it again became unavailable. This time, I found that Win 10 was looking for the printer on port 192.168.1.7 whereas the printer was on 192.168.1.8. I just changed the default port in printer properties and normal service was restored.
    Today, it happened again but changing the port this timed failed to restore the connection. So, I removed and reinstalled the printer. Now I find that the printer works OK but the icon has changed and the port connected is listed as WSD.
    Can anyone tell me what is happening here and why is Windows 10 repeatedly losing the connection?
    Last edited by TopGeek; 10 Mar 2016 at 07:40.
      My ComputerSystem Spec
  2.    08 Mar 2016 #2
    Join Date : May 2015
    Central IL
    Posts : 4,355
    Mac OS Sierra

    You have to remove the driver and the software for the printer first. Use Revo Uninstaller to remove all traces. This should also reset the printer if it uses the software to set it up. If you can do it from the printer, you have to do a reset of all settings, then connect it to a WiFi Access Point, which I suggest using Wireless-B/G with a WPA(tkip)/WPA2(aes) connection with a Alpha Number key. No special characters for the wireless keys, since some devices do not like those for the wifi key.

    Once uninstalled, then reinstall the software and follow directions. If required to connect to USB to set up, do so. If the printer is already on the network, Windows 10 should find it. I would still set it up with the software, then remove the device that is showing as a Network Device. You will see the Icon that looks like an upside T in the bottom of the window for Devices & Printers, which means that it is a shared network device.
      My ComputerSystem Spec
  3.    08 Mar 2016 #3
    Join Date : May 2015
    Posts : 63
    Win 10 TP
    Thread Starter

    Many thanks. I will try that tomorrow.
      My ComputerSystem Spec
  4.    08 Mar 2016 #4
    Join Date : Sep 2014
    Posts : 340
    Window 10

    It sounds like your printer's IP address keep changing (function of the printer and router with no involvement of the PC) and Windows does not keep up with the change. Try setting the printer to a static IP so that it does not change. Then have Windows rediscover the printer or manually change the printer settings to point to the static IP.
      My ComputerSystem Spec
  5.    08 Mar 2016 #5
    Join Date : May 2015
    Central IL
    Posts : 4,355
    Mac OS Sierra

    Quote Originally Posted by PJLLB View Post
    It sounds like your printer's IP address keep changing (function of the printer and router with no involvement of the PC) and Windows does not keep up with the change. Try setting the printer to a static IP so that it does not change. Then have Windows rediscover the printer or manually change the printer settings to point to the static IP.
    Thanks for catching that. It totally slipped my mind when I posted. Of the one person who assigns Static IP's to those devices I access all of thr time, I should have caught it, which I was worrying more about getting the OP set back up.

    The router/gateway should not lose that IP, unless you physically change the IP by resetting it on the device, or it is offline for a while. All modern routers/gateways use IPTables to make the Dynamic IP's sticky to thr MAC.
      My ComputerSystem Spec
  6.    09 Mar 2016 #6
    Join Date : May 2015
    Posts : 63
    Win 10 TP
    Thread Starter

    When I look in the IP table of the router, I see that 192.168.1.8 is allocated to Skype in UDP and TCP/IP formats. I can't see any way to set a fixed ip address for the printer. I will have to contact my ISP (it is their router) for advice.
      My ComputerSystem Spec
  7.    09 Mar 2016 #7
    Join Date : May 2015
    Central IL
    Posts : 4,355
    Mac OS Sierra

    You have to do it on the printer not the gateway. I set my stuff at the highest IP's and then you can always have that as a bookmark IP that will not change.
      My ComputerSystem Spec
  8.    09 Mar 2016 #8
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    Quote Originally Posted by bro67 View Post
    You have to do it on the printer not the gateway. I set my stuff at the highest IP's and then you can always have that as a bookmark IP that will not change.
    Unless your router has a reserved address DHCP table, then you can set a reserved IP address for the MAC, leave the device set to DHCP and the router will assign it the same IP address every time.
      My ComputerSystem Spec
  9.    09 Mar 2016 #9
    Join Date : May 2015
    Central IL
    Posts : 4,355
    Mac OS Sierra

    Quote Originally Posted by NavyLCDR View Post
    Unless your router has a reserved address DHCP table, then you can set a reserved IP address for the MAC, leave the device set to DHCP and the router will assign it the same IP address every time.
    I do not do that on mine, unless it is on the U-Verse Gateway for stuff that I only have hooked up on it, so that I can access it through the Cisco that I use as my Edge Router.

    I do not reserve any IP's with MAC's on the Cisco, since it observes the Static IP's on the equipment then consumer routers out there.
      My ComputerSystem Spec
  10.    10 Mar 2016 #10
    Join Date : May 2015
    Posts : 63
    Win 10 TP
    Thread Starter

    I have tried unsuccessfully to find a way of setting the IP address on the printer and I've also read up on the WSD port. It seems unlikely that the printer is randomly changing its IP address as I also have a Ubuntu-based laptop using the same printer, with the address 192.168.1.8 and that has never lost the connection.
    It seems that the WSD port monitor is the best setting because it has the abilty to find and connect to any active WSD printer. Hopefully, that should be a more reliable way of maintaining the connection.
      My ComputerSystem Spec

 
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