1.    01 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 5
    Windows 10

    Wireless turned off after lid closed or sleep (Not Power Management)


    Hello All,

    In the last two weeks I have been experiencing something very strange with my Windows 10 Pro. When my laptop resumes from sleep the Wireless is turned off in Windows. I don't believe it was an update because I have defer updates enabled. Unfortunately, I just noticed System Restore was turned off.

    1) I have checked the power settings in Device Manager and the device is NOT checked to use power management)
    2) I have updated to the latest wireless driver available.

    Click image for larger version. 

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    Any ideas would be greatly appreciated.


    Edit: I believe this issue has something specifically to do with Sleep because when I reboot or shutdown/power-on the Wireless is enabled and working fine. It only seems to be when Windows goes into sleep mode.
      My ComputerSystem Spec
  2.    01 Mar 2016 #2
    Join Date : May 2015
    Central IL
    Posts : 4,029
    Mac OS Sierra

    It is common behavior for any devices to be powered down if you close the lid to place into sleep mode.
      My ComputerSystem Spec
  3.    01 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by bro67 View Post
    It is common behavior for any devices to be powered down if you close the lid to place into sleep mode.
    lol, yes that is true. Thanks for the post.
    However, while the wireless is obviously powered down while the computer is in sleep mode the problem here is that when the computer comes out of sleep mode the wireless device is still turned off. I actually have to go into the Windows 10 Settings and click the Wireless slider from Off to On.
    I am not sure what in the system is causing Windows to actually turn the Wireless to Off when it enters sleep mode.

    Thanks.
      My ComputerSystem Spec
  4.    01 Mar 2016 #4
    Join Date : May 2015
    Central IL
    Posts : 4,029
    Mac OS Sierra

    Again that is normal behavior when coming out of sleep mode. You may want to uninstall the driver and device and manually reinstall, do not let Windows install. You can also troubleshoot with the Powercfg command in the Command Window.
      My ComputerSystem Spec
  5.    02 Mar 2016 #5
    Join Date : Mar 2016
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by bro67 View Post
    Again that is normal behavior when coming out of sleep mode. You may want to uninstall the driver and device and manually reinstall, do not let Windows install. You can also troubleshoot with the Powercfg command in the Command Window.
    Thanks for the reply, bro67. I have to disagree about this issue being normal Windows 10 behavior. I have 2 other machines with Windows 10 using Wireless as their primary network connection and neither of them act the way this laptop does. The other machines start the wireless as soon as the logon screen appears when resuming from Sleep mode. However, this laptop does not start the wireless unless I login again then head to settings and switch Wireless from Off to On. Moreover, this issue just started happening two weeks ago and the device would reconnect to the Wireless normally before that time.


    Update: I believe I found the culprit. I had the Prey software (anti-theft software) installed on the laptop and it recently updated itself to its newest version. I believe the software update was causing the issue. I removed Prey last night and after coming out of sleep mode this morning the Wireless was still On!
    Later this afternoon, I will confirm the problem has been resolved and if it has then I will mark this question as solved. Thanks.
      My ComputerSystem Spec
  6.    03 Mar 2016 #6
    Join Date : May 2015
    Central IL
    Posts : 4,029
    Mac OS Sierra

    Yes it is common behavior with Windows for some hardware devices to not come out of sleep state. Has nothing to do with Windows 10. Yes it could be the anti-theft software, but that I highly doubt. Just because you have two other computers working fine, does not mean that this one will, especially if they are all different hardware.
      My ComputerSystem Spec
  7.    03 Mar 2016 #7
    Join Date : Mar 2016
    Posts : 5
    Windows 10
    Thread Starter

    Unfortunately, the issue persists. Its was not the Prey software. I do appreciate your assistance bro67. Again, I must reiterate this was never a problem until just very recently. Something in the last two weeks has changed and is causing this issue. Fortunately, I realized my off-site backup has been working so I'm now deciding between doing an image restore from a few weeks ago or trying the Reset PC feature.

    Thanks.
      My ComputerSystem Spec
  8.    03 Mar 2016 #8
    Join Date : May 2015
    Central IL
    Posts : 4,029
    Mac OS Sierra

    This problem will come back when you load the old image and Windows 10 updates.

    Your problem with that computer is a issue that has been around since XP SP3, which is due to some hardware drivers not waking the device up after a sleep state.

    You need to use Powercfg to troubleshoot the issue, instead of just loading a backup and having the problem come back.

    I have already told you to uninstall the device and driver, then install the driver from either the OEM website or chipset mfg website. Also turn off to not allow Windows 10 to update the device drivers.
      My ComputerSystem Spec
  9.    09 Mar 2016 #9
    Join Date : Mar 2016
    Posts : 5
    Windows 10
    Thread Starter

    Problem appeared to be with the wireless driver, I rolled back to two previous versions and the sleep issue is gone. I disabled the windows auto-update of device drivers.

    Thanks for the help.
      My ComputerSystem Spec

 


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