1. Joined : Feb 2016
    Posts : 2
    Windows 10
       07 Feb 2016 #1

    no network connection = no ability to enter password = no network conn


    Hi all. Not too good with computer issues, but I have been reluctantly chosen as the household tech wizard. lol

    Husband updated his laptop to Windows 10 several months ago. So far it's been good, and he likes it...that is until this morning. He opens the laptop...no internet connection. It shows our wifi network, but won't connect. He enters his password...says he needs to enter password for that device. Enter password from before Windows 10...no good. Enter password for micorstoft...no good.

    Using my laptop (Windows 7) to find fix. Suggestions I've tried: Troublshoot network connection by right clicking. Right Click won't work...nothing happens. Maybe keyboard language is wrong...no settings button available to look at keyboard properties. Try connecting directly to router...won't make connection. We've rebooted the computer a couple of times, to no avail.

    Our phones are connected, my laptop is connected, our chromecast is connected, so we know it's not the router. There is something up with his laptop.

    Playing ring around the rosey is not the best way to spend a Sunday morning. no internet connection = no ability to enter password = not able to troubleshoot internet connection = no internet connection = no ability to enter password.
      My System SpecsSystem Spec


  2. Joined : Feb 2016
    Posts : 2
    Windows 10
       07 Feb 2016 #2

    Ok. Here goes...His phone worked, my phone did work then quit working, our Smart TV quit working. My laptop continued to be connected, etc. Reset modem, problem solved. OMG!!!!!! Weird that some devices worked while others didn't.
      My System SpecsSystem Spec


  3. Joined : Jun 2014
    Posts : 4,447
    Windows 10 Pro
       07 Feb 2016 #3

    savage said: View Post
    Ok. Here goes...His phone worked, my phone did work then quit working, our Smart TV quit working. My laptop continued to be connected, etc. Reset modem, problem solved. OMG!!!!!! Weird that some devices worked while others didn't.
    Glad you managed to fix your problem. I agree it is weird that some devices would connect and some wouldn't.
      My System SpecsSystem Spec


 


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