Wifi username and password issue

GR8GUY · 06 Feb 2016

Hi, I have just bought an HP laptop running windows 10. I cannot connect to internet wirelessly as when I select my network connection it requests username and password. (Screen shot attached)
I only have a network password for my connection and have never had or been requested for a username.
We have a couple of laptops at home and they connect with password only no problem. It is only this laptop that requests both. I can find no way past it and cannot connect. It connects via cable fine but thats obviously not ideal for portable laptop.
Does anyway know how to get around this ?

bro67 · 06 Feb 2016

Open Command and enter netsh wlan show all . In order to connect to wifi, you first need the SSID, second is the Passphrase.

GR8GUY · 07 Feb 2016

bro67 said:

Open Command and enter netsh wlan show all . In order to connect to wifi, you first need the SSID, second is the Passphrase.

Thanks for this but although that method reveals and confirms my data is correct it still hasn't helped to resolve the issue. There is no username and password (as per earlier screenshot). Regardless of what details I populate those fields with it just returns cannot connect to this. I have tried using all combinations of the connection name (VM939467-2G ) passphrase /SSID /router access password etc into those boxes to no avail. I have updated network adapter driver and replicated all internet settings to match my own laptop.
It connects no probs via cable but just cannot connect wirelessly. Are there any other vital settings Im missing or need to check ?
Ive been scouring you tube and google and getting nowhere

bro67 · 07 Feb 2016

There is no username required for connecting to Wifi, unless you are on a public wifi that uses Captive Portal.

A private WiFi only needs SSID that is broadcast, and Passphrase entered for the computer to connect.

nigelmercier · 07 Feb 2016

Not a good idea to post a Word document, just post the image...

GR8GUY · 08 Feb 2016

Hi Thanks again ! Yes I agree it shouldn't be asking for these details but for some reason it does.
As I say our other 2 laptops do not encounter this issue and they use same router/connection. (One with win 10 and other with win 8.1 ) I'm perplexed as to why this laptop is getting different details requested.
I suppose my question is what is driving it to request these details and is there possibly a setting or a field somewhere that I need to check ?

nigelmercier · 08 Feb 2016

What happens if you click on one of the other networks?

bro67 · 09 Feb 2016

That looks more like a PPPoE, MAC Authentication, etc.. Who is the provider for the connection you are trying to connect to? Is it your own, WISP, DSL, or is it a public wireless network?

Who is the provider for that network that you are using? What does 'netsh wlan show all' show when you run it in command? Does it show the network you connect to and all information for channels, etc in the output?

It used to be a common problem with Vista and Windows 7, that Networking thought that the WiFi connection was a Domain. That was fixed by purging all connections that the machine has ever made through WiFi, and the adapter drivers and device, then reinstall the device with the drivers.

bro67 · 09 Feb 2016

This walks you through removing all Network connections that have been made on the computer. http://www.thewindowsclub.com/forget...les-windows-10

Also make sure that in the 'Manage WiFi Settings', that the button for connecting to networks shared by contacts is off (changes from blue to whitish gray). The issue is with 'WiFi Sense', which just started to show problems with the latest roll out for Windows 10, when they made a bunch of security changes to the OS. In turn, they have broken a lot of installs for those of us that have specialized network setups in our homes. http://www.thewindowsclub.com/wifi-sense-in-windows-10

GR8GUY · 09 Feb 2016

Hi Thanks again for all your input ! Yes I tried and it was asking for username and password info on any of the available wireless connections. Our wireless network is virgin media. The command prompt netsh wlan show all displayed all the details I already had to hand. Yesterday I tried the WPS button on router whilst trying to connect and it actually connected. I thought that was it sorted and job done. Daughter was delighted until today when she tried to connect and it was back to square one asking for username and password. Its working again now via WPS button. I'll follow the steps on the links provided before I go to work tomorrow. I'd try it now but she is guarding her laptop for dear life online with her friends and wont let me anywhere near it :)