Hi Kari
When I am on the normal screen I can take screenshot using windows +PrtSc keys. But when I connect to the remote Desktop screen It is not working. I followed the instructions( you sent) and used other keys but none of them are working.
I tried the snipping tool as well. I can snip the normal screen. When I go to the remote screen I can't bring up the snipping tool on top. it is under the remote screen. the remote screen takes the full screen.
If I take take a photo of the screen using I phone,will it help you scale to the laptop screen sizes?

Kari said:
Please could you make a screenshot showing your desktop and the remote session active on the desktop. I addition, please mention the set resolution for your remote session.

Tutorials in case you need them: