VOIP calls cut out every three words or so


  1. Posts : 113
    Win 10 Home
       #1

    VOIP calls cut out every three words or so


    So this problem is not affecting any other computer or phone.

    Whenever I make or receive a VOIP call, whether on Skype or Google Voice the call breaks up every couple of words.

    The call doesn't fail, there's just an interruption, or a break in the middle.

    At first I thought it was a poor connection from my router, but since all the other devices are working properly it can't be the router or the connection.

    There's some setting on this machine that's now working properly.

    I tried to use TCP Optimizer to change my settings to optimum. That did not fix the issue.

    I notice even downloads are in fits and starts. No longer consistent. The firewall will report that I'm downloading 2 MB/s and then that will drop to 67 Kb/s and then back to 2 MB/s for the duration of the download.

    Anyone have any suggestions?
      My Computers


  2. Posts : 8,696
    Mac OS Catalina
       #2

    Google voice is supposed to be phased out, since it did not go off like Google thought. Hangouts is really poor for making and receiving video chats, same thing with Facebook's video call feature.

    TCP Optimizer does nothing for the newer OS's, since Microsoft has made the current Windows versions since Vista, to self optimize, depending on the load on the OS & Computer.

    It does not surprise anyone that both Skype and Google voice are having issues, since pretty much every other software VoIP program is dealing with the same thing. All because of congested nodes and routes that they have to go through.

    You can check Skype issues at heartbeat.skype.com. It appears that there have been quite a few issues in the past week with it.
    Call quality guide (Windows desktop)

    Check your computer.
    Make sure both you and your friend have the minimum system requirements to run Skype.
    If you're using Skype on a laptop and you're in power-saving mode, try plugging the laptop into AC power or switching it to maximum performance mode.
    Check the Computer tab of the Call Quality Indicator to see if your computer is causing any issues.

    Are you having a group call?
    The computer or device that’s hosting the group call needs to have enough processing power and network bandwidth for the call. Having a large number of people on the call can sometimes put too much strain on the host device and cause call quality problems. To improve group call quality, make sure the host has a strong network and powerful processor, or reduce the number of people on the call.

    Call quality guide (Windows desktop)

    Try this for showing the technical details on the call. Hack #47. Display the Technical Details of a Call - Skype Hacks [Book]
      My Computer


  3. Posts : 113
    Win 10 Home
    Thread Starter
       #3

    Thanks for your response.

    I was able to isolate the issue to my firewall.

    Also TCP Optimizer has a new version optimized for Win 10.
      My Computers


  4. Posts : 3
    Windows XP
       #4

    Make sure the firewall is properly configured and has prioritized VoIP traffic. Also, if the office computer is using the same LAN then make sure computers are not using enough bandwidth. Check your download & upload speed as well and compare it with the speed that ISP is providing. If required, increase the bandwidth from the ISP or try to switch to SIP trunk provider.
      My Computer


 

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