Windows 10: Problem with logging onto Corporate WiFi Networks (the rest is fine) Solved

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  1.    14 Jan 2016 #11

    LMiller7 said: View Post
    Have you contacted the company IT staff about this?
    Yes, that is their Help/Dervice Desks. They were quick to assess that the problem was mine as it was my laptop (and no one else was having this problem).
      My ComputerSystem Spec

  2. Posts : 13,990
    Windows 10 Pro
       14 Jan 2016 #12

    Quarantain said: View Post
    Where I run into problems is in corporate network situations. I'll have been provided with a UID and Password (which work, I verified them on my smartphone), see the WiFi signal I am to log on to and what is supposed to happen is: after I have made the connection to the WiFi spot,
    • my browser is to open automatically and bring me to a URL where I can enter the UID and Password after which I'll be connected. This does not happen. OR
    • I should open my browser and attempt to access any url after which I am guided to a URL where I can enter the UID and Password

    This might be too obvious but have you tried to enter the URL for the sign-in page (highlighted in above quote) manually in a browser after you have connected WiFi? Your IT support should be able to give you the URL.
      My ComputerSystem Spec

  3.    14 Jan 2016 #13

    Kari said: View Post

    This might be too obvious but have you tried to enter the URL for the sign-in page (highlighted in above quote) manually in a browser after you have connected WiFi? Your IT support should be able to give you the URL.
    Yes, I did. What happened was after providing the UID-PWD combination, I was told "Login Successful" but I still did not have an actual connection (e.g. able to surf to a URL). When I looked at the WiFi point's status, I read that it was not connected. I'll go through that sequence again today to make sure the above is correct.
      My ComputerSystem Spec

  4. Posts : 13,990
    Windows 10 Pro
       14 Jan 2016 #14

    I suggest you "forget" the WiFi network before trying any more, start from scratch.

    Go to Settings > Network & Internet > WiFi > Manage WiFi settings:

    Click image for larger version. 

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    At the bottom of the page, select the company WiFi network and click Forget:

    Click image for larger version. 

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    Now reboot and try again.
      My ComputerSystem Spec

  5.    14 Jan 2016 #15

    The only things I can think of that you can try is:

    1) Open IE, not Edge, and go to internet options -> connections -> LAN settings and make sure its not using a proxy
    2) When you connect, run ipconfig in a command prompt and take note of the default gateway...try accessing that IP through your browser (ie.
    3) I've heard of firefox having issues so try edge or IE or even chrome, and go to
    for example without the www most people go to google and google redirects to https which may be causing an issue....

    Other than that, I'm out of ideas :)
      My ComputerSystem Spec

  6.    14 Jan 2016 #16

    With the help of one of the corporate ICT guys, the problem was identified and resolved.
    The problem was that I had a specified a DNS server address to be used in the IPv6 properties which was not recognized in the corporate network.
    The solution was to change the setting such as to obtain a DNS server address automatically.

    Thanks for the help
      My ComputerSystem Spec

  7. Posts : 9
    windows 10 64 Beet
       14 Jan 2016 #17

    Quarantain said: View Post
    No, my default browser is Mozilla FireFox.
    reset the network device settings to default.
      My ComputerSystem Spec

  •    15 Jan 2016 #18

    I assume you are logging into an Active Directory domain.
    When logging into a domain the client must first find a domain controller. With Active Directory a client will always do that by using DNS, even when the domain controller is on the local network. If there is a problem with DNS, and using the wrong DNS server is certainly that, then the client may be unable to find a domain controller and the login will fail.

    I suspect that is what was happening.
      My ComputerSystem Spec

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