Problem with logging onto Corporate WiFi Networks (the rest is fine)

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  1. Posts : 8
    Windows 10
    Thread Starter
       #11

    LMiller7 said:
    Have you contacted the company IT staff about this?
    Yes, that is their Help/Dervice Desks. They were quick to assess that the problem was mine as it was my laptop (and no one else was having this problem).
      My Computer


  2. Posts : 17,642
    Windows 10 Pro
       #12

    Quarantain said:
    Where I run into problems is in corporate network situations. I'll have been provided with a UID and Password (which work, I verified them on my smartphone), see the WiFi signal I am to log on to and what is supposed to happen is: after I have made the connection to the WiFi spot,
    • my browser is to open automatically and bring me to a URL where I can enter the UID and Password after which I'll be connected. This does not happen. OR
    • I should open my browser and attempt to access any url after which I am guided to a URL where I can enter the UID and Password


    This might be too obvious but have you tried to enter the URL for the sign-in page (highlighted in above quote) manually in a browser after you have connected WiFi? Your IT support should be able to give you the URL.
      My Computer


  3. Posts : 8
    Windows 10
    Thread Starter
       #13

    Kari said:
    [/LIST]

    This might be too obvious but have you tried to enter the URL for the sign-in page (highlighted in above quote) manually in a browser after you have connected WiFi? Your IT support should be able to give you the URL.
    Yes, I did. What happened was after providing the UID-PWD combination, I was told "Login Successful" but I still did not have an actual connection (e.g. able to surf to a URL). When I looked at the WiFi point's status, I read that it was not connected. I'll go through that sequence again today to make sure the above is correct.
      My Computer


  4. Posts : 17,642
    Windows 10 Pro
       #14

    I suggest you "forget" the WiFi network before trying any more, start from scratch.

    Go to Settings > Network & Internet > WiFi > Manage WiFi settings:

    Problem with logging onto Corporate WiFi Networks (the rest is fine)-2016_01_14_07_25_091.png

    At the bottom of the page, select the company WiFi network and click Forget:

    Problem with logging onto Corporate WiFi Networks (the rest is fine)-2016_01_14_07_26_322.png

    Now reboot and try again.
      My Computer


  5. Posts : 78
    Windows
       #15

    The only things I can think of that you can try is:

    1) Open IE, not Edge, and go to internet options -> connections -> LAN settings and make sure its not using a proxy
    2) When you connect, run ipconfig in a command prompt and take note of the default gateway...try accessing that IP through your browser (ie. http://192.168.1.1)
    3) I've heard of firefox having issues so try edge or IE or even chrome, and go to
    Code:
    http://msn.com
    for example without the www most people go to google and google redirects to https which may be causing an issue....

    Other than that, I'm out of ideas :)
      My Computer


  6. Posts : 8
    Windows 10
    Thread Starter
       #16

    With the help of one of the corporate ICT guys, the problem was identified and resolved.
    The problem was that I had a specified a DNS server address to be used in the IPv6 properties which was not recognized in the corporate network.
    The solution was to change the setting such as to obtain a DNS server address automatically.

    Thanks for the help
      My Computer


  7. Posts : 9
    windows 10 64 Beet
       #17

    Quarantain said:
    No, my default browser is Mozilla FireFox.
    reset the network device settings to default.
      My Computer


  8. Posts : 1,250
    Windows 10 Pro
       #18

    I assume you are logging into an Active Directory domain.
    When logging into a domain the client must first find a domain controller. With Active Directory a client will always do that by using DNS, even when the domain controller is on the local network. If there is a problem with DNS, and using the wrong DNS server is certainly that, then the client may be unable to find a domain controller and the login will fail.

    I suspect that is what was happening.
      My Computer


 

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