1.    30 Dec 2015 #1
    Join Date : Dec 2015
    Peachtree City, Ga
    Posts : 1

    Internet connection suddenly broken

    Win10, diagnostic message is:"one or more protocols is missing"
    Running diagnostic as Administrator message is:" connection between access point, router or cable modem and Internet is broken"
    What's going on , more importantly. How do I fix it?
    Have tried winsock reset, clean reboot neither solved the problem.
    Forum members make reference to ISO 1511 and others. What does ISO stand for. Pardon my ignorance.
    Does any of this make sense to someone?
      My ComputerSystem Spec
  2.    01 Jan 2016 #2
    Join Date : Nov 2015
    Posts : 299
    Win-10 Pro x64

    Forum members make reference to ISO 1511 and others. What does ISO stand for. Pardon my ignorance.
    Does any of this make sense to someone?
    Hey 2tone-

    First, the ISO reference is for the Windows-10 bootable installation file. ISO is a file type used for disk imaging. You can download that same file, burn it to either a DVD or a flash drive, then reformat /reload your system. IE: Clean install if you wanted. See HERE. (Basically, you just need to download the most current release of the Win-10 . ISO file from a trusted source and get it onto a flash or DVD)

    Connectivity issues can sometimes be tricky. I find that it's sometimes easier to work from the outside inwards. In-other-words, check the modem and router. Perhaps reset them by shutting Windows down and unplugging each for a minute or so, then re-connect them and re-boot. Sometimes the modem just needs to be reset (power cycled)

    There's several other things to try, but perhaps it might be easier to just see if you can get this resolved, via System Restore.

    Last edited by b1rd; 01 Jan 2016 at 15:07.
      My ComputerSystem Spec


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