Huawei Modem not working in Win 10

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  1. dejager183's Avatar
    Posts : 25
    Win 10 Beta and Windows 7
       #1

    Huawei Modem not working in Win 10


    HI there,

    please please can somebody assist me. I will explain as detailed as possible what my problem is.
    I am using a Lenovo think Centre M57 pc, I installed the new Windows 10 operating system and like it very much, however my Huawei E352 Modem is not working on this operating system but it works perfectly in Windows 7. In Windows 10 it is being picked up as a Memory Stick but not a modem and therefore I can not connect either to the internet. I presume it must be a driver of some sort? If so, where can i download this driver that is needed? Please guys, I really do need help here
      My Computer


  2. Posts : 520
    Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1
       #2

    There does not seem to be any drivers for that modem past Windows 7. You could try installing in compatibility mode.

    Compatibility Mode - Use in Windows 8
      My Computers

  3. dejager183's Avatar
    Posts : 25
    Win 10 Beta and Windows 7
    Thread Starter
       #3

    Unresloved


    pbcopter said:
    There does not seem to be any drivers for that modem past Windows 7. You could try installing in compatibility mode.

    Compatibility Mode - Use in Windows 8
    Thank you for the reply, unfortionately the problem still persists. If you do happen maybe to find another sollution please inform me. :)
      My Computer

  4. BunnyJ's Avatar
    Posts : 22,727
    Windows 10 Home x64
       #4

    I looked around and the support for that modem seems to be lacking. There really is no current driver for Win8, well I couldn't fine one. My next guess would be that it could be contained in a firmware update but I doubt that will fix anything.

    You may just have to get a new modem that will support Win8.
    Jeff
      My Computer


  5. Posts : 109
    Windows 10 Pro
       #5

    Hi, is your modem coming with a preinstalled software on it? You can try these drivers for x64-bit https://www.mediafire.com/folder/qa9...ei_drivers_x64 and for x86 https://www.mediafire.com/folder/d00...ei_drivers_x86.

    Hope this works!
    Good luck, werty
      My Computer

  6. Slartybart's Avatar
    Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #6

    Don't get your hopes up just yet ... I'm sure you can search as well as I can, but maybe, just maybe there's a nugget in this post.

    A quick look at T-Mobile kind of points you in the right direction. I don't have an account, so I can't see all the details.

    There shouldn't be any technical issue that I can think of, other than the driver(s) aren't loaded (hence you only see the mini SDcard). The difficulty is finding the way to install the driver(s) or getting Win10 to recognize them if they are in fact installed

    --> please post a screen shot of Device Manager showing Network, Other Devices, or any devices with a problem

    The fact that this might be a proprietary device (not sure if you're on T-Mobile) adds to the dilemma.
    T-Mobile search doesn't find E352, but it does find Laptop sticks - go figure.

    MBB or USB laptop stick is the best I could guess (given that the others are Jet and Rocket) - don't install the driver/firmware for a different device!

    The crumbs I found led me to firmware and webConnect manager - but I could not dig any deeper.
    DOC-1503 > USB laptop stick & netbook troubleshooting
    DOC-1698 > Software update: T-Mobile webConnect Manager
    DOC-4481 > How tos: T-Mobile Connection Manager
    DOC-3593 > How tos: T-Mobile USB Laptop Stick
    DOC-3819 > Software procedures: T-Mobile webConnect Manager

    To find out if you need this software
    T-Mobile said:
    Install the T-Mobile Connection Manager for Microsoft Windows

    To install the Connection Manager on your computer, follow these steps:
    1. Insert the laptop stick into a USB port on your computer.
      Note: If your computer does not begin installing the Connection Manager automatically, go to My Computer, right-click webConnect Mg and click AutoRun.exe.
    2. The T-Mobile Connection Manager Wizard will open.
    3. Follow the on-screen instructions to install the Connection Manager.
    4. After the Connection Manger is installed, click Finish to exit the wizard.
    5. The Connection Manager will open and connect to the T-Mobile network.
      Note: The connection manager auto-connects when opened unless this option is disabled within the menu.
    6. Open a Web browser and activate your laptop stick.
      Important: You must complete all Activation steps before you can connect to the Internet using your laptop stick
    I'm not sure if you want to experiment, but this looks like it might be support for your device from Huawei
    http://consumer.huawei.com/en/mobile...n.htm?id=18474

    Summary: All of the above are guesses (except for the request for Device Manager screen shot - that might help narrow things down).

    Your best solution is to contact the provider support chanel and explain - although I'd just tell them that you're running Windows 8 ... they might punt if you tell them you're on Win10.

    Bill
    .
      My Computer

  7. Slartybart's Avatar
    Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #7

    werty said:
    Hi, is your modem coming with a preinstalled software on it? You can try these drivers for x64-bit https://www.mediafire.com/folder/qa9...ei_drivers_x64 and for x86 https://www.mediafire.com/folder/d00...ei_drivers_x86.

    Hope this works!
    Good luck, werty
    Good point (x86 v x64) - thanks!
    There doesn't seem to be anything on the mediafire links you posted - have you uploaded the files yet?
      My Computer


  8. Posts : 109
    Windows 10 Pro
       #8

    Slartybart said:
    werty said:
    Hi, is your modem coming with a preinstalled software on it? You can try these drivers for x64-bit https://www.mediafire.com/folder/qa9...ei_drivers_x64 and for x86 https://www.mediafire.com/folder/d00...ei_drivers_x86.

    Hope this works!
    Good luck, werty
    Good point (x86 v x64) - thanks!
    There doesn't seem to be anything on the mediafire links you posted - have you uploaded the files yet?
    I am not familiar with Mediafire but when I click on the link I can see the uploaded drivers. Can you suggest other sites where can I upload them?
      My Computer

  9. Slartybart's Avatar
    Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #9

    werty said:
    I am not familiar with Mediafire but when I click on the link I can see the uploaded drivers. Can you suggest other sites where can I upload them?
    You might just have to make the mediafire folder public - not sure how to do that either since I'm not mediafire savvy.

    Depending on the size, you might be able to upload them here on TenForums (TF) - it's probably best if you put each one in a zipped folder. The TF upload dialog box tells you the file size limitations for various file types.
      My Computer


  10. Posts : 109
    Windows 10 Pro
       #10

    Driver.zip Hope this time works! :)

    Edit: these drivers come up with my Huawei E173 Modem running on Windows 8.1
      My Computer


 
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