How resolve error 16393, BITS Error code: 0x80004005 I'net Gateway?

  1.    08 Dec 2015 #1

    How resolve error 16393, BITS Error code: 0x80004005 I'net Gateway?

    anyone run this one before?
    I am not currently using a WIFI device.

    Error 16393
    Log Name: System
    Source: Microsoft-Windows-Bits-Client
    Date: 12/8/2015 3:05:05 PM
    Event ID: 16393
    Task Category: None
    Level: Warning
    User: SYSTEM
    Computer: AllenTown
    BITS has encountered an error communicating with an Internet Gateway Device. Please check that the device is functioning properly. BITS will not attempt to use this device until the next system reboot. Error code: 0x80004005.
    Event Xml:
    <Event xmlns="">
    <Provider Name="Microsoft-Windows-Bits-Client" Guid="{EF1CC15B-46C1-414E-BB95-E76B077BD51E}" />
    <TimeCreated SystemTime="2015-12-08T21:05:05.441501000Z" />
    <Correlation />
    <Execution ProcessID="844" ThreadID="1104" />
    <Security UserID="S-1-5-18" />
    <Data Name="ErrorCode">2147500037</Data>
      My ComputerSystem Spec

  2.    19 Dec 2015 #2

    It happens to all my machines, and their internet connections are fine. Seems to be a common problem, but it likely isn't really causing any issues other than to those of us that look in our event viewers all the time.
      My ComputerSystem Spec

  3.    20 Dec 2015 #3

    thx for your reply.
    "misery loves company" - ha!
      My ComputerSystem Spec

  4.    17 Jan 2016 #4

    So true. It doesn't seem to be a real issue
      My ComputerSystem Spec

  5.    01 Feb 2016 #5

    Anyone learn anything here? It seems to have picked up on one of my machines, and now its throwing 10 of these codes per day. But the machine seems to be behaving fine
      My ComputerSystem Spec

  6.    02 Feb 2016 #6

    OK, I'm trying an experiment, based on a SWAG. I've noticed that the clusters of BITS errors occur at different times during the day. At least once, maybe twice a day, clusters of about 5-8 BITS errors in the event log. I looked through the entire Task Scheduler list to see if any scheduled jobs are running at the same times, but I didn't find any correlative evidence.

    So here's the silly part of the wild ass guess. I disabled "Green Ethernet" and "Allow the computer to turn off this device to save power" in the network adapter driver settings. My working theory is that when BITS kicks on, in order to download something, or transfer something, that the Ethernet adapter is shut down, causing BITS to time out and fail.

    SWAG indeed
      My ComputerSystem Spec

  7.    03 Feb 2016 #7

    Don't want to speak too soon, but so far, no more BITS errors since I made those changes to the Realtek Ethernet drivers. I'll see where it is this afternoon, but so far, so good. Its been about 18 hours
      My ComputerSystem Spec

  8.    10 Feb 2016 #8

    Well, that didn't fix it. SWAG indeed.

    It's definitely happening because a scheduled task tries to do something. I just can't figure out which task it is. And my windows update is working fine, so its not that.
      My ComputerSystem Spec

  9.    18 Mar 2016 #9

    I too am tired of seeing a log full of these msgs. Found article = Event ID 16393 - Internet Gateway Device Support

    Assume the IGD refers to my router? Dialed into the router & see under Forwarding a tab named UPnP which is enabled.

    Next went to Windows Firewall & could not find any apps related to UPnP so I added (or allowed another app) & browsed to UPnP Device Host Container.

    So far so good, no more BITS errors.

    Last edited by dogpark; 20 Mar 2016 at 19:29.
      My ComputersSystem Spec


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