1.    07 Dec 2015 #1
    Join Date : Aug 2015
    Posts : 50
    Windows 10 Home

    Another internet problem on upgrade


    I just upgraded my desktop to 10 Pro and lost the internet connection. The wireless network appears to be working OK. When I run the diagnostic it produces this message.

    "The default gateway is not available"

    Can somebody please tell me what this means and how I fix it?
      My ComputerSystem Spec
  2.    08 Dec 2015 #2
    Join Date : Aug 2015
    Posts : 50
    Windows 10 Home
    Thread Starter

    I have a laptop on this same wireless network running 8.1 and the internet connection works fine on that. I have compared the wireless settings for both computers and the only difference is the IPv4 address'
    The desktop (Win 10) is 192.168.1.251
    The laptop (WIN 8.1) is 192.168.1.49

    Could this difference be the cause of my problems and, if so, how do I change it?
      My ComputerSystem Spec
  3.    08 Dec 2015 #3
    Join Date : Jun 2015
    Posts : 70
    W7 x64 & W10 Pro x64 (Dual boot)

    Quote Originally Posted by canuck257 View Post
    I have a laptop on this same wireless network running 8.1 and the internet connection works fine on that. I have compared the wireless settings for both computers and the only difference is the IPv4 address'
    The desktop (Win 10) is 192.168.1.251
    The laptop (WIN 8.1) is 192.168.1.49

    Could this difference be the cause of my problems and, if so, how do I change it?
    No problem with ip addresses, both are valid, check my posts here: Unidentified Network on Windows 10 Laptop and see if that helps. It may, it may not. ( Update NIC drivers).
    Please post back.
      My ComputerSystem Spec
  4.    08 Dec 2015 #4
    Join Date : Aug 2015
    Posts : 50
    Windows 10 Home
    Thread Starter

    Thank you for getting back to me and for the link. Sorry to say that much of what the link contains goes right over my head as in, I don't understand most of what is said.

    I believe you are saying to update the (NIC???) ethernet drivers. If that is so, then how do I do that with no internet connection?
      My ComputerSystem Spec
  5.    08 Dec 2015 #5
    Join Date : Jun 2015
    Posts : 70
    W7 x64 & W10 Pro x64 (Dual boot)

    Quote Originally Posted by canuck257 View Post
    Thank you for getting back to me and for the link. Sorry to say that much of what the link contains goes right over my head as in, I don't understand most of what is said.

    I believe you are saying to update the (NIC???) ethernet drivers. If that is so, then how do I do that with no internet connection?
    If your wireless connection is working, download and save the drivers to a folder.
    Alternatively, use another pc and save the file on a flash drive or external HDD and paste these files to your pc.
    Then update the drivers via Device Manager or use the executable, if available, and update... simple as that.
      My ComputerSystem Spec
  6.    08 Dec 2015 #6
    Join Date : Aug 2015
    Posts : 50
    Windows 10 Home
    Thread Starter

    Thanks for the guidance. I did as you suggested and updated the driver using the executable. I then employed the wizard to detect and connect to the router which did not work. I tried inputting the details manually which also did not work. I'm getting very close to reverting to 8.1
      My ComputerSystem Spec

 


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