Bluetooth connection AcerAspire E 15 (Windows 10) to mobile gone

  1.    05 Dec 2015 #1

    Bluetooth connection AcerAspire E 15 (Windows 10) to mobile gone

    Hi! I am a simple guy and I have a simple mobile - a Doro63. That said, the pairing and transfer of data (pictures mainly) between phone and pc worked perfectly, until one day... (was it when I upgraded to 10 or was it when 'Knowhow' (aka 'Techguys') had to do a re-install? Don't ask me.)

    Now, the laptop finds, and tells me that it is paired, to the phone - and the phone says it is paired to the laptop. But whenever I try and send a photo across, it ends up by giving me a "transfer incomplete" and a red X.

    Vodafone (local) paired successfully with one of their staff phones - and sent over a pic to prove it. So they surmised that it was the laptop: "speak Knowhow." Knowhow says that the code on the laptop is corrupted: "speak Vodafone." Vodafone says that only Acer can send me the un-corrupted code: "speak to Acer" - and, guess what: Acer says that, as I purchased the laptop from Currys,, they offer no support, which is contracted to Knowhow.

    Does anyone know how I get the right ruddy code into my ruddy laptop and solve the problem - or is that not the problem at all, but something else? :)

    Thanks for your patience, Guys
    Last edited by Ajay303; 05 Dec 2015 at 15:20.
      My ComputerSystem Spec


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