Windows 10: Windows 10 remote desktop issue Solved

  1.    24 Nov 2015 #1

    Windows 10 remote desktop issue


    I am having a problem getting remote desktop to work with two computers on my home network. The remote device is a notebook running Win 10 Home. The computers at home are running Win 7 Pro and Win 10 Pro. I have the same issue with trying to connect using the internal network or by using an outside network. The issue is that I can connect to the Win 7 computer but not to the Win 10 computer.
    On my FIOS router, I have opened port 3388 for both UDP and TCP. I have assigned two static i/p addresses to the computers and I use “no-ip” for access. The Win 7 computer uses port 3389 which is the default port. I can see both ports from either computer with “canyouseeme”. When I try to access the Win 10 computer, I am greeted with the need for credentials. I use the name and password that I use to access the computer normally after startup. But that is as far as I can get. On the Win 7 computer, I use the startup creds and since it works, it has saved them and I don’t have to use them again. On the Win 10 computer, I set up the access to use the local login feature instead of the MS login. The RDP port on the Win10 computer was changed to 3388 in the registry.
    At this point, I disabled Windows firewall and my internet security program (Avast) but the results were the same. Still asking for creds that don’t work.
    Can anyone shed some light on this matter?

    KentM
      My ComputerSystem Spec

  2.    24 Nov 2015 #2

    Hi Kent and welcome to Tenforums.
    Sorry, I don't use Windows Remote feature. Have you ever tried Teamviewer? It's free for personal use. It is super easy to navigate, secure, and I've been using it successfully for years.
      My ComputerSystem Spec

  3.    25 Nov 2015 #3

    you have the same users on both computers? sounds like an group/member/policy issue
      My ComputerSystem Spec


  4. Posts : 436
    Windows 10 Pro 64bit v1803 build 17133.73
       25 Nov 2015 #4

    simrick said: View Post
    Hi Kent and welcome to Tenforums.
    Sorry, I don't use Windows Remote feature. Have you ever tried Teamviewer? It's free for personal use. It is super easy to navigate, secure, and I've been using it successfully for years.
    Team... The only program that my computer illiterate family can use. Not there fault I guess. Nice being able to help them though. How is a newb supposed to survive this? If you haven't already, give it a try. I make a lot of remote calls to techs all over the place and none of them use the remote desktop. I am not sure if MS still does that. Let us know?
      My ComputerSystem Spec

  5.    25 Nov 2015 #5

    batlhilz said: View Post
    you have the same users on both computers? sounds like an group/member/policy issue
    Not the same on both computers. The Win 7 machine works great.
      My ComputerSystem Spec

  6.    25 Nov 2015 #6

    simrick said: View Post
    Hi Kent and welcome to Tenforums.
    Sorry, I don't use Windows Remote feature. Have you ever tried Teamviewer? It's free for personal use. It is super easy to navigate, secure, and I've been using it successfully for years.
    O
    It seems the older I get the less interest I have in digging out these problems. I am going to give Teamviewer a good look. Thanks for all the help. I will advise as to the results.
    KentM
      My ComputerSystem Spec

  7.    25 Nov 2015 #7

    merkelck said: View Post
    O
    It seems the older I get the less interest I have in digging out these problems. I am going to give Teamviewer a good look. Thanks for all the help. I will advise as to the results.
    KentM
    Kent, I think you will be really pleased with Teamviewer! Good luck!
      My ComputerSystem Spec

  •    25 Nov 2015 #8

    simrick said: View Post
    Kent, I think you will be really pleased with Teamviewer! Good luck!
    You hit the nail right on the head. Teamviewer installed and working on all three in either direction with headaches gone.
    I had heard of TV but what I did not know was that it is free for non-commercial users. The way it worked, I would be glad to pay for it...
    Thanks for the very informative tip
    KentM
      My ComputerSystem Spec

  •    25 Nov 2015 #9

    merkelck said: View Post
    You hit the nail right on the head. Teamviewer installed and working on all three in either direction with headaches gone.
    I had heard of TV but what I did not know was that it is free for non-commercial users. The way it worked, I would be glad to pay for it...
    Thanks for the very informative tip
    KentM
    Hi Kent,
    So glad you tried it - it really is a superb program. They even have an "Instant Support" version, which, when downloaded from their website, doesn't even have to be installed - it just runs, and you can get into your half-a-world-away family member's or friend's computer for instant help.
    Yeah, I would be lost without Teamviewer - or, actually, my family and friends would be lost! :)

    Please mark the thread as "solved", and have fun!
      My ComputerSystem Spec


  • Posts : 5,721
    Windows 10 Pro X64 16299.192
       25 Nov 2015 #10

    See my post in a similar thread: Remote Desktop - Windows 10 Forums
      My ComputersSystem Spec


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